Airline Wheelchair Assistant

Metropolis Technologies • HEBRON, KY

6d • Onsite

About The Position

A Wheelchair Assistant works at an airport facility and provides assistance to passengers traveling in wheelchairs. Responsibilities include pushing passengers in a wheelchair to and from their arrival/departure gate, and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations. Wheelchair Assistants must maintain a friendly and positive attitude and always be attentive to each passenger’s individual needs. Communicating effectively and clearly. Asking each passenger the safety and security questions. This is a physically demanding position which requires on-the-job security training and the ability to receive all applicable airport security badges.

Requirements

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift
• Ability to lift passengers from the wheelchair to the seat on the plane
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Able to obtain an airport badge
• High level of professionalism, a positive attitude, and strong customer service skills
• Comfortable working in both indoor and outdoor settings across various weather conditions
• Frequent standing, walking, and physical effort required to push wheelchairs and handle luggage
• Must successfully pass a 7-year background check and a 4-panel drug screening
• Regularly required to use hands and fingers and to communicate with customers and fellow employees.
• Frequently required to sit; reach with hands and arms; stand; walk.
• Also frequently required to climb, balance, stoop, kneel, and crouch.
• Required to of twist, turn, stretch, and bend on a frequent basis.
• Must be able to lift and move up to 75 pounds regularly.
• Must be able to move in a relatively quick manner.
• Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Nice To Haves

• Experience in customer service preferred
• Immediate / ASAP availability preferred

Responsibilities

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintains a friendly and positive attitude and is attentive to each passenger’s individual needs; by assisting passenger with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Benefits

• SP+ is an equal opportunity employer

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed