PT Airline Passenger Service Agent

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Birmingham, AL

5d•$0 - $15•Onsite

About The Position

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Requirements

Must be able to work a flexible schedule including nights, weekends, and holidays.
Excellent communication skills.
Able to read and write English.
Ability to work efficiently under time constraints.
Must be well-groomed.
Be pleasant with others on the job and display a good-natured, cooperative attitude.
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail.
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace.
Willingness to take on responsibilities and challenges.
Be sensitive to others' needs and feelings and be helpful on the job.
Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.
High School diploma or equivalent.
Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience.
Possess basic computer skills with the ability to type 25 wpm.
Must be at least 18 years old.
Must have a valid driver’s license.
Must pass a ten (10) year background check and pre-employment drug test.
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986.
Read and write English.

Nice To Haves

bilingual skills a plus.

Responsibilities

Processing Customer's tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.
Ensures FAA, Airline, and airport regulations are followed.
Enforces safety/security measures and protects sensitive zones.
Assists Customers with special needs, i.e., Customers who need assistance in boarding.
Completing sales reports.
Attend and successfully complete required training.
Only complete tasks for which you are fully trained.
Report any safety hazard or incident immediately.