Passenger Service Agent (PT)
ISS•Charlotte, NC
•Onsite
About The Position
The Passenger Service Agent delivers extraordinary customer service to our clients and their customers. The Passenger Service Agent will check in passengers, assist at the departure gate, and assist with arriving passengers while projecting a positive, friendly, and helpful attitude.
Requirements
- Passion of customer service
- A positive attitude
- Accountability and dependability in all that you do
- Ability to communicate effectively with teammates
- Must be able to understand one’s physical limitations to the extent necessary to perform the necessary functions and tasks of the job
- Standing and walking are required for the duration of the shift
- Must be able to bend, twist, and carry up to 50 pounds
Nice To Haves
- A solid commitment to the guest experience
- Always remember safety first
- Build respectful relationships with all teammates and quests
- Willingness to take directions from the Facility Manager
- Coordinate activities with other internal departments
- Participate in team meetings
Responsibilities
- Follow all company procedures, policies, and rules
- Take direction and respond to management
- Communicate with staff, managers, and customers professionally
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Comply with safety rules, policies, and procedures set forth by ISS, the airline, airport authorities, and U.S. Customs
- Greet, assist, and process passengers according to the specific airlines protocol and regulations
- Work in all areas of the operation: lobby, check-in, bag drop, gate, boarding, arrivals, lost and found, and ticketing
- Uphold uniform guidelines and maintain a professional appearance and conduct
- Complete document verification using TIMATIC
- Set up and break down the ticket counter and assist with ticket changes/issues
- Efficiently board passengers, close aircraft doors, and pull jet bridge prior to departure
- Assist passengers with locating lost items or baggage
- Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures
- Follow safety protocols, maintain environmental responsibility, and uphold quality standards in all tasks
- Actively participate in HSEQ training and report any potential hazards or compliance concerns
Benefits
- Competitive hourly salary of $15.00 per hour - $15.00 per hour
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
