Airline Lounges General Manager
About The Position
Sodexo Live!'s Airport Lounge Segment is seeking a General Manager for their premium client, Lufthansa Lounge at Logan International Airport in Boston, MA. This role is responsible for the daily operations and service staff, including food and beverage operations managers, supervisors, bartenders, and custodial staff for the lounge. It is a hands-on management role that requires active participation in daily service operations. The ideal candidate will have food & beverage knowledge/experience, a strong eye for detail, excellent service standards, and strong team leadership skills. The General Manager will also be responsible for financials and cost controls, leading a high-level team in the premium lounge hospitality space.
Requirements
- Bachelor's Degree or equivalent experience
- Minimum 5 years of management experience
- Minimum 5 years of functional experience
- Strong leadership skills
- Ability to work collaboratively with all levels of the organization
- Experience in a UNION environment
- GM level experience in an elevated, to fine dining, concept or location
- Experience in premium suites/arenas services, cruise lines, premium high volume catering preferred
- Ability to manage multiple priorities
- Professional communication skills
- Passion for a high-level of customer service
- Flexibility to take on additional responsibilities as needed
- Working knowledge of automated food inventory, ordering, production, and management systems
- Experience in financials, preparation, and oversight
Nice To Haves
- Experience in premium suites/arenas services, cruise lines, premium high volume catering
Responsibilities
- Oversight of daily food operations and delivery of a high-quality product
- Achieve company and client financial targets and goals
- Develop and maintain client and customer relationships
- Motivate, coach, mentor, and develop frontline (hourly) staff
- Ensure Sodexo standards are met, including compliance with company food and physical safety programs
- Manage Profit and Loss, inventory, and fiscal responsibilities of operating a stand-alone business
Benefits
- Medical
- Dental
- Vision Care
- Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off
- Company Holidays
- Career Growth Opportunities
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
