Airline Gate Assistant

SP Plus•Orlando, FL

1d•Onsite

About The Position

An Airline Gate Assistant works at an airport facility and provides assistance to passengers traveling at the boarding gate. Responsibilities include assisting passengers with boarding the aircraft including moving passengers down/up the jetbridge and assist with isle chair transfer on the aircraft. The Airline Gate Assistant must maintain a friendly and positive attitude and always be attentive to each passenger’s individual needs. Communicating effectively and clearly. Asking each passenger the safety and security questions. This is a physically demanding position which requires on-the-job security training and the ability to receive all applicable airport security badges.

Requirements

Must be at least 18 years of age
Be authorized to work in the United States
Must be able to clear a background and drug screen
Must be able to lift up to up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift
Experience in customer service preferred
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
Complete all required training including airport compliance
Able to obtain an airport badge

Responsibilities

Push wheelchair passengers down/up jetbridge
Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
Assist passenger with isle chair transfer on the aircraft
Complete any necessary wheelchair or incident reports
Follow dispatcher gate orders
Maintains a friendly and positive attitude and is attentive to each passenger’s individual needs; by assisting passenger with any problems, questions, or concerns
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
Exceed customer service standards
Carry out other duties as assigned