Airline Customer Service Agent - Los Angeles, CA

Pacific Aviation•Los Angeles, CA

1d•Onsite

About The Position

Join Pacific Aviation at LAX – Where Every Journey Begins with You! Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at Los Angeles International Airport (LAX)! At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Requirements

Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.
No Airline Experience Needed: Whether you’re starting fresh or coming from another customer-facing industry, we welcome all backgrounds. A great attitude, strong work ethic, and willingness to learn are what matter most—we’ll provide the training and support to help you succeed.

Nice To Haves

Bilingual Skills Highly Valued
Candidates who are fluent in English plus another language, including: Korean, Tagalog, Mandarin, Cantonese, Thai, Hindi or Gujarati, Japanese, French, German, Arabic
Multilingual abilities are a strong advantage and may open up additional opportunities within our team.

Responsibilities

Be the Face of the Airline – Welcome and assist passengers with check-in, boarding, and overall travel guidance.
Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation.
Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.
Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.
Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.