Airline Customer Service Agent - San Jose International Airport

Pacific Aviation•San Jose, CA

3d•Onsite

About The Position

Pacific Aviation is hiring Airline Customer Service Agents at San Francisco International Airport (SFO) for a dynamic, part-time opportunity that offers serious growth, great benefits, and meaningful daily impact. For over 30 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we’re looking for teammates who thrive in a collaborative, multicultural environment.

Requirements

Ability to follow instructions and established procedures
Compliance with all airport and company regulations and procedures
Compliance with all required safety procedures
Ability to perform the essential functions of the position
Ability to complete assigned duties accurately and within required timelines
Ability to maintain established quality standards
Minimum availability of five (4) days per week, including weekends and holidays
All candidates selected for an interview must be U.S. citizens or permanent residents

Nice To Haves

Candidates must be available to work all scheduled shifts on the following dates: December 18, 20, 23, 25, 27, and 30 January 1 and 3
Candidates must be available to complete all required training applicable to their assignment.

Responsibilities

Assisting passengers at check-in counters, gates, and arrival areas
Verifying travel documents and complying with airline and TSA protocols
Making clear announcements and providing directions
Supporting boarding, baggage assistance, and special service needs
Collaborating with airline teams and fellow agents to ensure smooth operations
Delivering excellent customer service under pressure in a dynamic terminal setting