Airline Customer Service Agent SEA - English/Japanese Speakers
About The Position
Join Pacific Aviation at SEA – Where Every Journey Begins with You! Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport. At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.
Requirements
- Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
- Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
- Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
- Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
- Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.
- Must be able to obtain and maintain all required airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge.
- Obtaining and maintaining these credentials may require presentation of certain identification documents and successful completion of any security review, credentialing process, or background check required by the airport, TSA, and/or U.S. Customs and Border Protection.
Nice To Haves
- Bilingual Preferred: English + Japanese
Responsibilities
- Welcome and assist passengers through check-in, boarding, and arrival processes
- Accurately review travel documents and issue boarding passes
- Offer bilingual assistance to travelers with questions or concerns
- Communicate clearly with passengers, coworkers, and airline staff
- Help maintain a smooth flow of operations in the terminal
- Ensure compliance with airline procedures and safety standards
- Contribute to a team that thrives on cooperation, respect, and high-quality service
Benefits
- Medical, Dental, & Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Company-Provided Uniform
- Paid Training
- Referral Bonus Program
- Cell Phone Plan Reimbursement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
