Airline Compliance Reporting Specialist

Republic Airways•Indianapolis, IN

5d•Onsite

About The Position

Serve as the point of contact for Republic to specific government and regulatory agencies and interface with Codeshare partners to coordinate and ensure required reporting metrics are provided in a timely and accurate manner. This role is responsible for ensuring timely and accurate reporting of company Department of Transportation (DOT) metrics for various regulations, including On-Time Performance, Mishandled Baggage, Incidents Involving Animals, Tarmac Delay Data, Oversales Reporting, Air Carrier Access Act, and Enhanced Protections for Airline Passenger. The specialist will proactively manage DOT files for recordkeeping compliance, thoroughly understand DOT NPRM’s, Technical Directives, Non-discrimination in Air Travel and all Code of Federal Regulations (CFRs). They will review and accept/deny partner DOT consumer complaints, maintain Corporate Complaint Resolution Officer status, compose newsletters, and conduct educational presentations. The role involves reviewing reportable passenger incident statistics, identifying trends, tracking DOT regulated complaints, compiling Tarmac Delay records, and formulating disclosure letters to regulatory agencies. The specialist will continuously monitor company training, manuals, and website for regulatory alignment, and be familiar with System Operations Control applications to validate and track Long Tarmac Delay events. Additionally, they will maintain the Customer Relations SharePoint site, gather and analyze safety-related data, assist with customer relations issues and risk management claims, participate in annual claims review, represent the company at industry meetings, perform field visits, and complete monthly partner training.

Requirements

High school diploma or equivalent.
Requires 5 years of experience in an airline industry or customer service role with acceptable knowledge of all facets of Airline Operations.
Must have computer / software skills and interpersonal communication skills, including written and verbal communication.
Able to learn company applications and native reservations systems including Power Bi
Strong writing and presentation skills.
Ability to maintain a positive outlook and to preserve confidential information.
Must be detail oriented.
Able to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and governmental regulations.
Able to write routine reports and correspondence and produce written information for publication.
Able to speak effectively and present information and respond to questions from groups of managers, customers, and the general public.
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Able to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Bachelor’s degree (B. A. /B. S.) or 5 years equivalent in an airline industry
Previous supervisory experience is a plus

Responsibilities

Ensuring timely and accurate reporting of company Department of Transportation (DOT) metrics for: 49 CFR Part 234 On-Time Performance, 49 CFR Part 234 Mishandled Baggage, Wheelchair and Scooter, 49 CFR Part 235 Incidents Involving Animals, 49 CFR Part 244 Reporting Tarmac Delay Data, 49 CFR Part 250/251 Oversales Reporting, 14 CFR Part 382 Air Carrier Access Act, 14 CFR Part 259 Enhanced Protections for Airline Passenger
Proactively manages DOT files for recordkeeping compliance.
Effectively reviews, accepts/denies partner DOT consumer complaints for monthly/yearly data utilizing the DOT’s Aviation Complaint, Enforcement, and Reporting System (ACERS)
Initial and Recurrent training to maintain Corporate Complaint Resolution Officer status for all codeshare partners
Compose the Quarterly Connection and Airways for All quarterly newsletters
Conduct educational presentations regarding regulatory compliance and passengers claims to new hires and interns
Review reportable passenger incident statistics, identify trends, and communication with interdepartmental teams and codeshare partners utilizing Power Bi metrics
Track DOT Regulated complaints, comparing data month over month, and collaborate with Inflight and Flight Operations teams.
Identify data insufficiencies and work with Strategic Operations to develop solutions
Compile Tarmac Delay records and indicate codeshare and station patterns based on Power Bi metrics
Formulate disclosure letters to regulatory agencies for any perceived violations
Continuously monitors Company training, manuals and company website to ensure alignment with current regulations
Familiar with System Operations Control applications to validate and track Long Tarmac Delay events
Maintains Customer Relations SharePoint site
Gather and analyze safety related data for data management and modeling in the Quarterly Safety Review and Data Analysis Groups utilizing Power Bi metrics
Assists with customer relations issues and risk management claims including collaborating with internal and external partners to perform investigations and reporting as required
Participates in annual claims review with insurer and assists manager as necessary.
Represents Company at industry related meetings
Participates in field visits as required
Completes monthly partner training
Perform other duties as assigned.