Airline Account Manager - Houston International Airport - IAH

Hallmark Aviation Services•Houston, TX

11h•Onsite

About The Position

Hallmark Aviation is seeking a professional Account Manager for a prestigious international airline at Houston International Airport. The Business Manager leads airline operational and administrative processes and coordinates with the airline client or station manager to meet high quality standards. The role includes hands-on staff supervision, customer relations, operational scheduling, recruitment and training, workforce planning, employee administration, safety and security enforcement, and labor budget control. The position requires a flexible schedule and the ability to work varied hours.

Requirements

Previous airline experience.
At least 18 years old and a high school diploma or GED.
Proven leadership abilities and organizational skills.
Excellent interpersonal, coaching, and counseling skills.
Understand that staff development is a leader’s responsibility.
Self-driven focus on customer and client satisfaction.
Ability to perform under pressure and meet extreme deadlines.
Effective verbal and written communication skills.
Experience planning rosters and monitoring work schedules.
Ability to solve daily problems and make quick operational decisions.
Flexible and able to promote positive attitudes among subordinates.
Computer literacy, including Word and Excel, typing, and ticketing experience.
English proficiency; other languages may be required.
Basic math skills, including addition, subtraction, division, and multiplication.
Ability to read and comprehend reference materials, instructions, policies, and procedures.
Ability to obtain security clearance from U.S. Customs and Border Protection, requiring valid proof of citizenship or authorized residency.
Professional demeanor and exceptional presentation.
Flexible schedule and availability.
Background check and fingerprinting required.
Drug screening required on the day of hire.
Able to stand, bend, squat, reach, grasp, and pick up items; occasional lifting of 23 kg, or 32 kg with assistance.

Nice To Haves

Five years of airline experience preferred.
At least four years of airline supervisor experience preferred.

Responsibilities

Provide hands-on supervision of staff and delegate workload.
Provide direct customer relations support.
Ensure the account operates according to schedule and service level agreements.
Recruit, interview, and hire staff.
Analyze long-term manpower needs and groom potential leaders.
Ensure cross-training and provide new and refresher training for staff.
Manage attendance records and ensure appropriate shift coverage.
Handle discipline and motivation issues.
Process promotion, demotion, and termination paperwork.
Enforce safety, security, and grooming standards.
Administer performance reward programs.
Control the labor-cost budget and allocation.
Coordinate airline operational and administrative processes with the airline client or station manager.