Airfreight Import Export Coordinator

Hellmann•Los Angeles, CA

3d•Onsite

About The Position

The Airfreight Import Export Coordinator manages the transportation and compliance of an outbound shipment from pick up to customer billing, ensuring service commitments are achieved and company objectives met. Hellmann Worldwide Logistics is a global company that values its people and aims to shape the future of the logistics industry. The company culture is based on four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. This position is part of a large family of around 10,000 employees in over 200 locations worldwide.

Requirements

Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
High School Diploma or GED
One to three years of previous experience in freight forwarding industry preferred
Completion of any industry related course is an asset
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Proficient in world geography, shipping documentation, and Incoterms preferred
Proficient written and verbal communication skills in English
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

Responsibilities

Analyzes service failures across multiple departments and actions or escalates findings to ensure their timely resolution and preventative measures are being taken (i.e. billing discrepancies, claims, delays…etc)
Assigns tasks as required to internal departments based on the nature of the request
Confirms shipment-level profitability and escalates any loss-making or low margin shipments to supervisor
Controls commercial documentation required for export or import declaration and other regulatory agencies or requirements (AES, DPS, Hazmat, AMS)
Prepares house airway bill pouch and labels
Processes external billing based on quotations, established contract rates and standard tariffs and verifies if additional charges were incurred such as trucker waiting time
Responsible for the export compliance including Denied Party Screening and AES filing
Initiates the shipment processing and confirms the destination leg routing and tracking events
Ensures that customers are properly setup in company CRM system (i.e. POA, credit application, customer billing profiles…etc)
Sets up estimated cost and revenue charges based on customer quotations or established contract rates
Sends customer pre-alerts after confirmed arrival at the final port of discharge
Ensures that all commercial documentation required for import customs clearance purposes are available and coordinates with both external and internal parties in case of discrepancies
Pays terminal charges and confirms AMS information and customs clearance status
Schedules and monitors airport transfers and request delivery to the final consignee
Creates broker arrival notices for internal or external broker
Completes customer and intercompany billing as well as coordinates billing discrepancies
Archives all shipment related documents
Contributes to implementation of department procedures to maximize productivity
Confirms the availability and validity of customer spot or contract rates including routing and directs all rate inquiries to the pricing department when applicable
Monitors, assigns, and ensures the resolution of any accounts payable issues within area of responsibility
Identifies and communicates potential customer leads to Sales
Performs credit check prior to arranging transportation
Performs other duties as assigned.