Airfreight Export Supervisor

Hellmann Worldwide Logistics • Chicago, IL

4d • $85,000 - $105,000 • Onsite

About The Position

The Airfreight Export Supervisor will supervise the product team for his/her assigned area of responsibility. He / She will be responsible for that team’s product compliance, quality outcomes to internal and external stakeholders, volume and revenue growth, yield, operating efficiency, with a specific focus on productivity and quality. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness. This position has a base compensation range of $85,000.00 to $105.000.00. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture.

Requirements

• High School Diploma or GED required
• Minimum five years of experience in the airfreight export role required
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

Nice To Haves

• Preferred to have either an Associate’s Degree (A.A.) from a two-year college or Bachelor’s Degree or equivalent combination of education and work experience will be considered in lieu of educational requirement
• Two years of prior experience in a supervisory role preferred
• Completion of any industry related course is an asset
• Proficient in world geography, shipping documentation, and Incoterms preferred
• Strong written and verbal communication skills in English in order to present information to customers, management, and subordinates in a professional setting
• Organizational skills
• Time management and prioritization
• Customer-focused
• Adaptable / flexible to high-pressured environment
• Analytical skills / problem-solving ability
• Leadership skills – able to train, coach, and develop subordinates

Responsibilities

• Serves as a liaison between the client, vendors and government agencies
• Actively pursues feedback from team members and customers to identify opportunities to increase service levels, productivity, and profitability
• Acts as senior product subject matter expert
• Analyzes service failures across multiple departments and actions or escalates findings to ensure their timely resolution and preventative measures are being taken (i.e. billing discrepancies, claims, delays…etc)
• Assigns tasks as required to internal departments based on the nature of the request
• Confirms shipment-level profitability and escalates any loss-making or low margin files
• Controls commercial documentation required for export or import declaration and other regulatory agencies or requirements (AES, DPS, Hazmat, AMS)
• Monitors file profitability and escalates pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve profitability
• Monitors, assigns, and ensures the resolution of any accounts payable issues within area of responsibility
• Provides management with objective feedback regarding vendor performance levels, escalates issues in a timely manner to ensure best level of service
• Responsible for the export compliance including Denied Party Screening and AES filing
• Responsible for the resolution of external billing disputes and collections ensuring their timely resolution
• Measures, analyzes, and improves external or internal KPIs for area of responsibility
• Validates product staff understand and comply with customer and company standard operating procedures
• Manages staffing levels based on business development, peak volume periods, department performance metrics, and employee vacations
• Assists management by proactively providing input on talent acquisition, re-assignment, demotion, and promotion
• Conducts regular employee performance review meetings and sets performance goals to drive employee development
• Ensures all assigned employees are trained, certified, and re-certified periodically
• Performs other duties as assigned

Benefits

• competitive health and welfare programs
• 401(k)-retirement savings plan
• opportunities for tuition assistance
• incentive compensation for eligible positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED