Aircraft Support Manager

Gulfstream•Westfield, MA

About The Position

The Aircraft Support Manager directs and coordinates all aspects of a hangar support function to ensure timely, cost-effective fulfillment of delivery schedules while maintaining optimal safety and quality standards. Support areas include Avionics, Paint, Interiors, or Maintenance; this position supports the Avionics Install department. The role manages resources, staffing, schedules, budgets, training, corrective actions, and coordination with internal and external customers. Travel is up to 25%, and the position is first shift.

Requirements

Bachelor's degree in aviation maintenance or a related field, or an equivalent combination of education and experience sufficient to perform the essential job functions.
Six years of aviation experience, including three years in one or more support functions—Avionics, Paint, Interior, or Maintenance—on large- or midsize-cabin aircraft.
Must be able to read blueprints and design drawings and have a basic understanding of Service Center equipment.
Thorough knowledge of quality-control policies, procedures, and related technical data.
Ability to read, write, speak, and understand English.

Responsibilities

Manage support-area efforts to develop and maintain milestone schedules for multiple projects using available resources and appropriate staffing.
Develop methods and procedures and implement corrective action plans to deliver aircraft on schedule, reduce labor hours and material costs, and identify and eliminate waste.
Maintain effective relationships and coordinate activities with other departments on Service Center matters.
Ensure two-way information exchange with internal and external customers regarding problems, schedule deviations, and quality variances.
Ensure problem root causes are defined and permanent corrective actions are implemented.
Ensure department personnel are informed and trained on product-line systems and procedures, roles, and responsibilities.
Prepare reports, forecasts, charts, and historical data for all aspects of product lines.
Develop and monitor area training requirements.
Review, adjust, and approve product-line proposals and WCRs.
Plan and control department budget performance and make decisions in support of business needs and budget targets.
Coordinate with the material department to ensure timely delivery of parts and materials.
Provide information to internal and external customers as needed, including quotes, renderings, manpower allocation, and billing disputes.
Promote safety and good housekeeping standards and monitor repair station compliance.
Perform administrative and personnel functions as required.
Perform other duties as assigned.