Aircraft Support Manager

Gulfstream•Westfield, MA

3d•$97,094 - $127,435

About The Position

The Aircraft Support Manager directs and coordinates all aspects of a hangar support function—Avionics, Paint, Interiors, or Maintenance—to ensure timely and cost-effective fulfillment of delivery schedules while maintaining optimum safety and quality standards. This position supports the Avionics Install department at Gulfstream Westfield. The manager oversees multiple projects, staffing and resource use, schedules, budgets, training, proposals, corrective actions, and coordination with internal departments and customers. The position requires up to 25% travel and is a first-shift, full-time role.

Requirements

Bachelor's degree in aviation maintenance or a related field, or an equivalent combination of education and experience sufficient to perform the essential functions.
Six years of aviation experience, including three years in one or more support functions (Avionics, Paint, Interior, or Maintenance) on large- or mid-size-cabin aircraft.
Must be able to read blueprints and design drawings and have a basic understanding of Service Center equipment.
Thorough knowledge of quality-control policies, procedures, and related technical data.
Must be able to read, write, speak, and understand English.

Nice To Haves

An A&P license and four years of related aircraft experience, in addition to the six years of aviation experience, may offset the bachelor's degree requirement.

Responsibilities

Manage support-area efforts to develop and maintain milestone schedules for multiple projects through effective resource utilization and staffing.
Develop methods and procedures and implement corrective action plans to deliver aircraft on schedule, reduce labor hours and material costs, and identify and eliminate waste.
Maintain effective relationships and coordinate with other departments on Service Center matters, ensuring two-way information exchange with internal and external customers about problems, schedule deviations, and quality variances.
Ensure root causes of problems are defined and permanent corrective actions are implemented.
Ensure department personnel are informed and trained on product-line systems and procedures, roles, and responsibilities.
Prepare reports, forecasts, charts, and historical data for all aspects of product lines.
Develop and monitor area training requirements.
Review, adjust, and approve product-line proposals and WCRs.
Plan and control department budget performance and make decisions that address business needs and budget targets.
Coordinate with the material department to ensure timely delivery of parts and materials.
Provide information to internal and external customers as needed, including quoting, renderings, manpower allocation, and billing disputes.
Promote safety and good housekeeping standards and monitor repair-station compliance.
Perform administrative and personnel functions as required, and other duties as assigned.