Aircraft Maintenance Technician, Airframe & Powerplant 1

SES•Chicago, IL

About The Position

The Aircraft Maintenance Technician will be part of the Aircraft Fleet Support team, developing hardware and software diagnostic and monitoring tools for in-cabin systems and troubleshooting remote and on-site issues involving Intelsat airborne systems. The role collaborates with Operations, Development, and System Engineering to understand product functionality and resolve defects; evaluates system designs with Aircraft Engineering; and works with Reliability and Quality teams to identify hardware defects. The responsibilities outlined are not exhaustive and may evolve with business needs.

Requirements

FAA Airframe and Powerplant certifications.
Ability to address and troubleshoot problems associated with aircraft-based equipment.
Experience with avionics and flight systems.
Must be a U.S. Person (U.S. citizen or permanent resident) because the role is subject to ITAR/EAR.
Excellent verbal and written communication skills for interacting with cross-functional teams, vendors, and management.
Strong troubleshooting and problem-solving abilities, with a hands-on approach to resolving technical issues quickly and effectively.
Strong organizational and project management skills, including the ability to prioritize and manage multiple tasks effectively.

Nice To Haves

Bachelor’s degree in mechanical engineering, automotive engineering, or a related field.
Two years of experience in an aircraft fleet support or engineering role, ideally within the avionics industry.
Strong skills in reading electrical schematics.

Responsibilities

Support systemic aircraft issues related to the Intelsat airborne system.
Define, review, and modify installation and maintenance documents and procedures.
Identify, develop, and drive opportunities to improve processes and tools and increase team effectiveness.
Lead cross-functional teams in triaging system interaction issues and driving them to closure.
Define dashboards and metrics and establish SLAs for the work conducted.
Create, review, and modify maintenance manuals, fault isolation manuals, and service bulletins.
Identify defects proactively by reviewing system data logs.
Collect data and generate weekly and monthly metrics on issues reported, triaged, and resolved against defined SLAs.
Serve as a subject matter expert for hardware-related technical issues and train other team members.
Troubleshoot remote and on-site issues involving Intelsat airborne systems and contribute to defect resolution with partner teams.