Dispatcher

CERTIFIED AVIATION SERVICES LLC•Los Angeles, CA

58d•$25 - $30•Onsite

About The Position

The Aircraft Maintenance Dispatcher plays a crucial role in ensuring safe, compliant, and efficient maintenance operations. This position involves accurate communication, proactive coordination, and disciplined oversight of personnel, paperwork, and equipment. The dispatcher will be responsible for managing communications, monitoring flights and personnel, overseeing work orders, ensuring accurate timekeeping and payroll, controlling equipment and inventory, supporting training and compliance, and maintaining various logs and reports.

Requirements

Thorough knowledge and advanced experience with Microsoft Word, Excel, Project, Access and PowerPoint
Excellent Communication Skills both verbal and written.
Knowledge of and basic ability to speak the English language, spelling, punctuation, and sentence structure are essential.
Experience in call and email handling.
Strong project management and organizational skills.
Attention to detail.
Self-starter.
Ability to multi-task and prioritize.
Strong work ethic and positive attitude.
Has Initiative.
Is creative, flexible, enthusiastic and innovative team player
Effective time management.
Ability to work independently, and follow through to completion in a timely and efficient manner
Energetic and Tenacious attitude
Strong interpersonal skills

Responsibilities

Monitor and respond to all three email accounts: LAX MX, Dispatch, and personal CAS email, ensuring all inquiries are answered using the Dispatch email when appropriate.
Maintain professional, cooperative communication with all departments and personnel.
Leave clear shift-handover notes for the next Dispatcher, including any unresolved items.
Monitor all scheduled flights during the shift and verify that assigned personnel have arrived.
Notify technicians via text if they have not reported for duty at least 30 minutes prior to aircraft arrival or at the start of the shift.
Maintain awareness of manpower shortages, absences, or delays and coordinate coverage as needed.
Implement and coordinate emergency procedures when operational issues arise.
Ensure only current-day work orders remain open on iPads and identify/address exception work orders in Job view.
Confirm that all work orders are properly completed and closed.
Highlight all completed flights for the current shift and verify any missed highlights from the previous day.
Enter progress updates or schedule changes into the maintenance system.
Ensure training work orders are properly tracked and updated in the Training SharePoint, monitoring that employees do not exceed approved training hours and that completion percentages align with hours charged.
Verify clock-in/clock-out punches for all employees on shift, reviewing prior days for missing punches, lunch punches, or notes.
Ensure meal penalties and waivers are properly applied and filed by date.
Maintain accurate documentation for payroll and compliance.
Monitor and track vehicle keys, headsets, iPads, and ensure all are returned.
Maintain and oversee the locked tool cabinet, logging tools checked out and returned, and ensuring accountability for all tools.
Review tools, expendables, and equipment inventory to confirm adequate stock levels.
Assist with maintenance training requirements, including Read & Sign documents, Ideagen entries, Customer training, and Service Bulletins.
Maintain required documentation, including CAS-021 forms, ensuring training records remain accurate and audit ready.
Complete and update the On-Call Log and Call-Off Log.
Verify night-shift emails for completeness (including ACA tallies).
Document any incomplete tasks and formally hand it over to the next Dispatcher.