Air Service & Marketing Intern

Louisville Muhammad Ali International Airport•Louisville, KY

6d•Onsite

About The Position

Under the direction of the VP of Air Service Development & Strategic Marketing, the Air Service & Marketing Intern will assist and support the coordination of the Louisville Regional Airport Authority’s strategic marketing & air service development initiatives in partnership with the Public Relations Dept., as well as supporting ground handling operations at Louisville Muhammad Ali International Airport (SDF). This is a part-time, temporary position working up to 30 hours per week.

Requirements

Applicant must be enrolled in a 4-year College or University (or recent graduate within one year) preferably working towards a degree in business, communication, public relations, marketing, or a related field.
Must exhibit a strong desire to learn and be self-driven to complete tasks in a dynamic environment.
Must be adaptable to quickly changing goals and objectives.
Must be able to communicate professionally with internal and external audiences including, but not limited to, staff, business partners, media, public officials, and the public in a professional setting.
Ability to clearly and accurately gather and share information.
Demonstrates strong verbal and written skills.
Must possess a valid driver’s license and maintain appropriate Authority driving and escort privileges in the secure areas of the airport.

Nice To Haves

Excellent organization skills and attention to detail.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent time management skills with ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to positively influence and work with internal and external stakeholders.
Ability to work independently and exercise sound independent judgment.
Proficient with Microsoft Office Suite.

Responsibilities

Assist in a variety of areas to support air service growth and marketing initiatives.
Conduct air service data research via multiple database platforms.
Study and understand airline strategy.
Perform performance reviews of existing routes.
Identify opportunities for air service growth.
Create presentations for external and internal stakeholders.
Support marketing activations by helping to plan, set up, attend, and break down customer engagement events on and off site such as: Tabling at route launch events, sporting events, community festivals/fairs, and business events.
Support and coordinate customer service appreciation events in partnership with PR staff including handling all logistical operations.
Assist with content creation for social media initiatives including the airport’s Facebook, Twitter, Instagram, and LinkedIn accounts.
Draft social media content, monitor comments, and coordinate responses as needed.
Assist with other duties as assigned, when necessary.
Work a flexible schedule that may include nights, weekends, and holidays to assist in overseeing the Airport Authority’s 24/7 Customer Service and media relations programs.
Familiarize with and navigate all airside and landside areas of the Louisville Muhammad Ali International Airport (SDF) for work related assignments and/or for educating others on Escort privileges.
Travel within Security Identification Display Area (SIDA) for recruiting and program training purposes.
Maintain a cooperative working relationship with Airport Authority staff members, business partners, community members and the general public.
Act with integrity and professionalism.
Appropriately handle confidential data, materials, and correspondence.