Air Operations Specialist

A.P. Moller - Maersk•Greer, SC

About The Position

The Air Freight Operator is responsible for the end-to-end operational management of air freight shipments, with a primary focus on air imports and the flexibility to support air export operations as business needs require. This role ensures the timely, accurate, and compliant execution of all operational activities from booking confirmation through final delivery while maintaining exceptional customer service and operational efficiency. The Air Freight Operator owns all file management activities, documentation processing, system updates, operational finance responsibilities, and communication with internal stakeholders to ensure shipments move seamlessly through the supply chain.

Requirements

Strong experience in Air Import operations required.
Experience working within freight forwarding or logistics environments.
Must be authorized to work for any employer in the U.S.

Nice To Haves

2+ years of Air Freight Operations experience preferred.
Air Export experience considered an asset.
Experience using transportation management systems such as CargoWise One preferred.

Responsibilities

Manage and coordinate air import shipments from booking confirmation through final delivery.
Monitor shipment milestones to ensure timely movement and compliance with customer requirements.
Coordinate with overseas offices, agents, airlines, trucking providers, warehouses, customs brokers, and customers.
Ensure all import documentation is received, reviewed, and processed accurately.
Track shipment status and proactively identify and resolve operational issues.
Arrange delivery appointments and coordinate final-mile transportation as required.
Ensure compliance with company procedures, customer SOPs, and regulatory requirements.
Maintain timely and accurate shipment updates within the company operating system (e.g., CargoWise One).
Update shipment milestones and operational statuses.
Ensure data accuracy across all shipment records.
Monitor system alerts and take corrective actions as necessary.
Provide proactive communication regarding shipment status, delays, and exceptions.
Partner closely with Customer Service teams to provide operational updates.
Support customer inquiries by researching shipment details and providing timely resolutions.