Air Operation Agent

Forward Air Services•Compton, CA

4d•Onsite

About The Position

The Operations Air Agent will be responsible for ensuring import/export processes are completed in compliance with all applicable regulations and procedures. This role operates within the Aviation Vertical AOG Operations team, managing shipments from start to finish, identifying areas to maximize profitability, and maintaining customer relationships. Key duties include timely billing, monitoring purchase costs for accurate profit reporting, and prompt response to quotations. The position also requires completion of all mandatory training within the required timeframes and performing other assigned duties.

Requirements

Import/Export experience essential
Proven industry experience
Solid background in US Customs law and procedures
Sound knowledge of Microsoft Word, PowerPoint, Excel
The ability to work proactively using own initiative
Proven communication skills, both written and verbal
Previous experience dealing with a varied customer base
Capacity to build strong relationships
Ability to consider several possible options and decide on most appropriate method
IT skills to an appropriate level
Excellent process and planning skills
Strong commercial awareness; Understands impact of actions

Nice To Haves

Dangerous Goods Compliant an advantage

Responsibilities

Ensure import/export processes are completed in compliance with all applicable regulations and procedures
Work within the Aviation Vertical AOG Operations team to complete shipments from start to finish
Review and identify areas to maximize profitability
Maintain and develop customer relationships
Ensure all billing is carried out within a timely fashion and monitor input of purchase costs into the system to enable accurate billing and profit reporting
Ensure quotations are responded to in a timely fashion dependent on customer requirements
Ensure all mandatory training is completed within the required time frames
Other duties as assigned