Air Operation Agent

Forward Air • Los Angeles, CA

6d • Onsite

About The Position

The Operations Air Agent will ensure import/export processes are completed in compliance with all applicable regulations and procedures. This role involves working within the Aviation Vertical AOG Operations team to complete shipments from start to finish, reviewing and identifying areas to maximize profitability, and maintaining and developing customer relationships. The agent will also ensure all billing is carried out in a timely fashion, monitor the input of purchase costs for accurate billing and profit reporting, and ensure quotations are responded to promptly based on customer requirements. Additionally, the role requires ensuring all mandatory training is completed within the required time frames and performing other duties as assigned.

Requirements

• Import/Export experience essential
• Proven industry experience
• Solid background in US Customs law and procedures
• Sound knowledge of Microsoft Word, PowerPoint, Excel
• The ability to work proactively using own initiative
• Proven communication skills, both written and verbal
• Previous experience dealing with a varied customer base
• Capacity to build strong relationships
• Ability to consider several possible options and decide on most appropriate method
• IT skills to an appropriate level
• Excellent process and planning skills
• Strong commercial awareness; Understands impact of actions

Nice To Haves

• Dangerous Goods Compliant an advantage

Responsibilities

• Ensure import/export processes are completed in compliance with all applicable regulations and procedures
• Work within the Aviation Vertical AOG Operations team to complete shipments from start to finish
• Review and identify areas to maximize profitability
• Maintain and develop customer relationships
• Ensure all billing is carried out within a timely fashion and monitor input of purchase costs into the system to enable accurate billing and profit reporting
• Ensure quotations are responded to in a timely fashion dependent on customer requirements
• Ensure all mandatory training is completed within the required time frames
• Other duties as assigned

Benefits

• Competitive base salary
• Paid time off within the first year of employment, sick time and holidays
• Company provided life insurance
• Health, vision, and dental insurance options
• Commuter benefit plan
• Optional supplemental life insurance
• 401(k)
• Wellness program
• A great place to work with a terrific culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed