Air Logistics Controller

Worldwide Flight Services, Inc. • Allentown, PA

1d • Onsite

About The Position

Controllers function as the central clearing house for all data and information for the local operation and the customer. In this role, the controller must maintain consistent and professional communication with warehouse operations, ramp operations, 3rd party trucking providers and the customer through phone calls and updates in the customers proprietary computer system. The successful controller will be a subject matter expert in the customers standard work manual and use this as a guide to drive required communications. Examples of communications would include notice of flight/linehaul delays, operational escalations and consumable inventories.

Requirements

• 2 years’ experience in Data Entry.
• Highschool GED or Higher
• Professionally handle Inbound calls and outbound calls
• Able to work under pressure and adapt to constant changes in procedures.
• Be willing to work overtime when needed.
• Detail Oriented with exceptional communication skills

Nice To Haves

• Good customer services skills
• Proficiency in Microsoft Office (Excel) is preferred.
• Warehouse experience preferred.
• GWAM of 35+ words per minute.

Responsibilities

• Upkeep Inbound and Outbound Trucks Activity Logs.
• Professionally handle Inbound calls and outbound calls.
• Monitor Inbound and Outbound flights.
• Adapt to constant changes in procedures.
• Create and send reports on time “in the loop”.
• Display ability to work as a team.
• Able to work under pressure.
• Knowledgeable of Amazon Logistics System.
• Have ability to follow instructions.
• Be willing to work and be trained in all aspects of the operation.
• Detail Oriented
• Must Be Flexible
• Exceptional Communication Skills
• Any additional tasks or job assignments assigned by management.

Benefits

• Access your pay when you need it through DailyPay app!
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Multiple options for both full and part-time employees!
• Travel Discounts, Pet insurance, Discount Shopping & More!
• Wellness Programs offered to all employees!
• 401k program offered!
• Opportunity for Internal Mobility and transfers available!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees