Air Import Supervisor

Expeditors•Laredo, TX

1d•Onsite

About The Position

The Air Import Supervisor leads the team and is responsible for supervising the day-to-day operations to achieve flawless operational execution. This role involves developing a strong and reliable team infrastructure with technically expert, knowledgeable, and promotable personnel, while constantly driving efficiency, profitability, and growth. The supervisor supports the company's Vision and Mission Statement, making its promise real to all employees and customers.

Requirements

Bachelor's degree in foreign trade, preferred or equivalent convention of education and experience.
4+ years of industry specific experience.
2+ years of experience leading a team.
Hands-on knowledge of Air shipment operations.
Global logistics industry knowledge.
Exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment always prioritizing employee satisfaction.
Strong interpersonal and communication skills, ability to communicate at all levels including presentations.
Operational excellence and Customer Satisfaction oriented.
Efficiency and continues improvement focus.
Ability to relate and influence clients, service providers and employees at all levels.
Self-driven personality.
Problem solving and analytical skills.
Time management skills.
Project management skills.
Ability to complete work within standard procedures, guidelines and office policies.
Strong computer skills, including knowledge of all Microsoft Office applications.
English and Spanish proficiency.

Nice To Haves

IATA Certification

Responsibilities

Monitor key metrics and support to achieve expected results in People (100% Timely Employee Performance Evaluations and One on Ones) and Operational Excellence (Gross and Net Performance improvement, Daily Performance Monitoring).
Follow the 10 Critical Success Factors and ‘What’s expected of a Supervisor’ guidelines.
Ensure company controls, policies, procedures, and processes are understood and applied.
Support the manager in managing capacity by ensuring the team is structured and organized, considering volume spikes and overseeing all aspects of capacity impacting the team.
Ensure employees have a PDP (Personal Development Plan) as per their skills and expertise, develop a number two, and assist the manager in identifying talent.
Engage with team members, conduct daily huddles to promote teamwork and cohesiveness.
Hold regular individual check-ins for coaching and mentoring, providing and seeking feedback.
Ensure all needs and tools required are available for the team to be successful.
Ensure coverage of operations with staff who have the appropriate certifications.
Oversee proper onboarding of new staff and continuous training of all employees within the team, ensuring team members complete 52-hour training per year.
Support all Corridor TBP Employee Satisfaction initiatives.
Escalate issues to Department Manager or Branch Manager as needed.
Understand and promote District Excellence and all compliance requirements.
Perform consistently at the highest level in Product OPA Audit Results.
Ensure the proper understanding and use of all available resources for operations (Edoc, monitors, work boards, DFIT, ETM, ATS, CRM, OPS, SOP’s, etc.).
Ensure the proper understanding and use of tools and analytics, including Air Import Lateral and Perfect Milestones.
Ensure proper understanding and usage of SPM reporting tools and resources and comply with established processes.
Monitor and continuously improve service execution according to operational milestones.
Monitor department process flow, constantly looking for areas to improve efficiency, reduce dwell times, and increase customer service.
Monitor operational and compliance reports, understand trends and discrepancies, analyze root causes, and implement solutions to eliminate reoccurring errors.
Collaborate with the department Manager to manage capacity and increase productivity.
Contribute to the implementation and optimization of systems and tools to increase SPP (Service Performance Percentage).
Ensure specific instructions are understood at the desk level to properly process shipments and invoices, and maintain SOPs updated for all customers.
Ensure files are logged correctly and timely with proper codes, trace types, and events.
Ensure all correspondence is handled timely and professionally, with no e-mails going unanswered over 24 hours and urgencies requiring <1 hour response.
Monitor and set priorities with the team.
Maintain the highest levels of compliance with all applicable regulations by being the subject matter expert, staying updated with changes, and educating staff.
Work with the Compliance team to understand trend discrepancy root causes and implement necessary corrective actions.
Assist department leadership with meeting financial growth and cost savings goals.
Ensure compliance of all financial-related policies, including the credit policy.
Review AR, analyzing billing activity for accuracy and timeliness, and monitoring department profitability and expenses, supporting work through resolution as necessary.
Ensure timely billing packages are sent (IVM).
Review all billed not paid and paid not billed items for proper handling and closing.
Monitor capacity to avoid and control overtime.
Maintain and develop relationships with existing customers in collaboration.
Work with T&I and account management to ensure customer requirements are properly documented (SOPs), understood, and implemented for proper processing and invoicing.
Assist department leadership with growing the product's business through customer retention.
Respond to requests for proposal, quotation, or information timely and with market-competitive pricing matching the scope of service required by the customer.
Immediately inform the Branch’s Health and Safety representative of any unsafe condition that could put employees at risk in the workplace, as well as any incident or accident.