Air Import, Operations Agent

Expeditors•Hawthorne, CA

6d•Onsite

About The Position

Ensure accurate and timely billing for all air import shipments, maintaining compliance with company policies and customer agreements. This role involves preparing and issuing invoices, validating charges, coordinating with operations, maintaining billing records, and communicating with customers regarding billing inquiries and adjustments. The position also requires monitoring aging reports and assisting in resolving billing-related disputes. The company recruits, trains, and retains logistics and technical experts, promoting from within and valuing people as their greatest asset. They pride themselves on hiring for attitude and training for skill.

Requirements

High School Degree or equivalent required.
Successful candidates must pass a background check.
Must be legally authorized to work in the United States.
Must not require future sponsorship for employment visa.
Fluent in English, both written and verbal.
Must have the ability to work overtime in support of the department’s needs.
Must be able to commute to the city of Hawthorne , CA.
Comfortable with numbers and basic mathematical skills.
Good computer skills (Word, Excel, and familiarity with PowerPoint).
Ability to multi-task and prioritize throughout the workday while remaining focused and organized.
Demonstrated ability to be proactive in thought and action.
Strong organizational skills.
Analytical with a strong attention to detail.
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Ability to work independently and in a collaborative team environment.
Willing to pitch in and help on last minute projects or assist team members.
Excellent written, verbal, and interpersonal communication skills.
Has a demonstrated strong work ethic, and reliability.
Strong attention to detail and accuracy in financial data.
Knowledge of air freight pricing, tariffs, and Incoterms.
Proficiency in billing systems and MS Excel.
Ability to work under deadlines and prioritize tasks.
Good communication skills for internal and external coordination.

Nice To Haves

Associates or Undergraduate Degree Preferred.

Responsibilities

Prepare and issue invoices for air import shipments based on agreed rates and tariffs.
Validate charges against carrier invoices, tariffs, and customer contracts.
Coordinate with operations to confirm shipment details and resolve discrepancies.
Maintain billing records and ensure proper documentation for audits.
Communicate with customers regarding billing inquiries and adjustments.
Monitor aging reports and assist in resolving billing-related disputes.
Ensure smooth and timely freight flow.
Ensure accurate and timely data entry into our invoice / operating system.
Complete billing reports on daily basis (INB, F2F, FDS, Settlement Report).
Ensure documents are timely sent to customer or broker for customs purposes.
Ensure timely delivery/dispatch of freight to customers for Import shipments.
Use Air Import Workflows on daily basis.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Follow up on customer emails showing exceptional customer service.
Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers' standard operating procedures are followed and updated.
Meet KPI standards, as per the company procedures.
Overseas communications, timely responses to emails and requests (internal and external).