Air Import, Operations Agent

Expeditors•Hawthorne, CA

6d•$20 - $30•Onsite

About The Position

This role is responsible for ensuring smooth and timely freight flow, accurate data entry into the invoice/operating system, and completing daily billing reports. The agent will also ensure documents are sent to customers or brokers for customs purposes and that freight is delivered or dispatched to customers on time for import shipments. The position requires using Air Import Workflows daily, interacting with customers to arrange international shipments, and meeting customer service standards. Additionally, the role involves following up on customer emails, maintaining strong relationships with suppliers, ensuring compliance with regulations and internal policies, understanding and improving department process flows, following customer standard operating procedures, meeting KPI standards, and managing overseas communications with timely responses.

Requirements

High School Degree or equivalent required
Successful candidates must pass a background check
Must be legally authorized to work in the United States
Must not require future sponsorship for employment visa
Fluent in English, both written and verbal
Must have the ability to work overtime in support of the department’s needs
Must be able to commute to the city of Hawthorne, CA
Comfortable with numbers and basic mathematical skills
Good computer skills (Word, Excel, and familiarity with PowerPoint)
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be proactive in thought and action
Strong organizational skills
Analytical with a strong attention to detail
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Willing to pitch in and help on last minute projects or assist team members
Excellent written, verbal, and interpersonal communication skills
Has a demonstrated strong work ethic, and reliability
Strong attention to detail and accuracy in financial data.
Knowledge of air freight pricing, tariffs, and Incoterms.
Proficiency in billing systems and MS Excel.
Ability to work under deadlines and prioritize tasks.
Good communication skills for internal and external coordination.

Nice To Haves

Associates or Undergraduate Degree Preferred

Responsibilities

Prepare and issue invoices for air import shipments based on agreed rates and tariffs.
Validate charges against carrier invoices, tariffs, and customer contracts.
Coordinate with operations to confirm shipment details and resolve discrepancies.
Maintain billing records and ensure proper documentation for audits.
Communicate with customers regarding billing inquiries and adjustments.
Monitor aging reports and assist in resolving billing-related disputes.
Ensure smooth and timely freight flow.
Ensure accurate and timely data entry into our invoice / operating system.
Complete billing reports on daily basis (INB, F2F, FDS, Settlement Report).
Ensure documents are timely sent to customer or broker for customs purposes.
Ensure timely delivery/dispatch of freight to customers for Import shipments.
Use Air Import Workflows on daily basis.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Follow up on customer emails showing exceptional customer service.
Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers' standard operating procedures are followed and updated.
Meet KPI standards, as per the company procedures.
Overseas communications, timely responses to emails and requests (internal and external).