Air Import Agent

CMA CGM•New York, NY

1d•Onsite

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? Do you have a solid work ethic, common sense, curiousity, and a desire to learn and grow? Come work for us and we will teach you the rest!

Requirements

High School Diploma or GED
Minimum six months to one years related experience.
Customer focused.
Ability to learn all aspects of the team’s work, and to provide cover and assistance on a regular basis.
Good Analytical skills, strong PC skills
Thorough knowledge and understanding of sea freight product /environment.
Self-starter, disciplined with leadership and motivational abilities
Strong work ethic, common sense, curiousity, and a desire to learn
fluency in English verbal and written is required

Nice To Haves

CargoWise experience a plus
Additional languages a plus

Responsibilities

Receives freight, documentation and waybilling; assesses charges; pays fees and collects fees for shipments.
Opens a file on the dedicated software system for each shipment received
Responds to inquiries via multiple channels - emails, telephone calls, TEAMS chats
Negotiates with domestic customers, as intermediary for foreign customers, to resolve problems and arrive at mutual agreements.
Examine invoices and shipping manifests for conformity to tariff and customs regulations
Contacts airlines, ground handling agents, trucking companies, customs officials to affect release of incoming freight and resolve shipment issues of all kinds
Itemizes changes, prepare freight bills, accept payments and issues refunds
Notifies consignees of shipment status and delays. Provides prrof of delivery and updates as needed / required
Converts foreign currency figures into United States monetary equivalents, or domestic currency into foreign equivalents.
Calculates duties or tariffs to be paid on merchandise
Calculates and converts weights, volumes, measures between metric and imperial by transport mode
Corresponds with foreign companies

Benefits

competitive Paid Time Off
401(k)
health insurance
employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
pet insurance
multiple health plans(company contribution to health savings account)
prescription, dental and vision coverage
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.