Air Import Agent

CMA CGM•Richmond, BC

6d•Onsite

About The Position

CEVA Logistics is a leading global logistics company with a vast network of facilities across numerous countries, offering a comprehensive suite of services including contract logistics, freight forwarding, and transportation management. The company emphasizes a culture of Boldness, Imagination, Exemplary, and Excellence, fostering a diverse and inclusive environment for its 110,000 employees worldwide. CEVA Logistics encourages career growth and provides opportunities to shape the future of global trade.

Requirements

PC literate with basic proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
Capable of communicating and interacting effectively with multi-functional and diverse backgrounds.
Responds promptly and professionally to customer needs.
Identifies and resolves problems in a timely manner.
Ability to read, comprehend, and write basic correspondence.
Ability to gather and analyze documents skillfully.
Capable of coordinating communication across groups.
Ability to raise potential concerns or customer requirements.
Follows policies and procedures.
Ability to understand laws, rules, and regulations in areas of assignment.
Must be able to read, write, and speak English fluently.
Diploma in professional studies.
Minimum 1 to 3 years of related experience.

Responsibilities

Receive, review, and process documentation for assigned accounts and input data into the system.
Interface with CEVA systems to provide updates and communications to internal and external customers for timely and compliant transactions.
Obtain necessary releases from carriers and government agencies, arrange for shipment receiving or delivery, and ensure accurate and timely invoicing.
Process other duties required for compliant release and timely delivery and receipt of shipments, including OGA release, cargo delivery setup, and client invoicing.
Perform initial reviews of transactions and advise supervisor of any problems or irregularities.
Provide excellent and timely customer service by proactively informing clients of shipment status, referring technical questions to the team leader or licensed broker.
Coordinate the release of goods from carriers or government agency examinations.
Ensure customer profile information is entered and updated in the appropriate company system, and prepare quotations, letters, and communications as directed.
Manage pre-alerts daily to monitor freight arrival and document receipt within specified time standards.
Actively pursue self-study and approved courses/seminars to improve understanding of processes.
Enhance understanding and knowledge of the established system's basic and advanced features.
Perform other duties as assigned.