AIR FREIGHT AGENT
APOLLO FREIGHT INC•Los Angeles, CA
•$22 - $26
About The Position
The Air Freight Agent coordinates air freight operations involving perishable and temperature-controlled cargo. The role manages incoming and outgoing shipment logistics, maintains accurate records, and provides customer service. The agent works with internal teams and external partners to support smooth, compliant cargo movement in a fast-paced environment.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience in air freight, logistics, or a related role.
- Strong organizational skills and the ability to multitask and prioritize effectively.
- Excellent customer service skills and a positive, proactive attitude.
- Ability to work independently and as part of a team in a dynamic, fast-paced environment.
- Proficiency in English.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Detail-oriented with strong problem-solving abilities.
- Ability to pass a background check and drug screening.
- Dependable and reliable, with flexibility to meet business demands.
Nice To Haves
- Bachelor’s degree.
- Experience in the perishable or temperature-controlled cargo sector.
- Bilingual ability.
Responsibilities
- Coordinate booking and documentation for incoming and outgoing air freight shipments, ensuring compliance with temperature-control and regulatory requirements.
- Monitor shipment status and proactively address delays, disruptions, or temperature-control issues.
- Communicate with customers, colleagues, and external partners to provide updates and resolve issues.
- Maintain shipment records, including airway bills, customs documentation, and temperature logs.
- Respond promptly to customer inquiries and address customer needs.
- Prepare and verify shipping documents, including bills of lading, invoices, and packing lists.
- Track and trace cargo to support timely delivery and report discrepancies.
- Coordinate cargo handling and delivery schedules with warehouse and trucking teams.
- Perform administrative tasks such as filing, data entry, and updating shipment records in the system.
- Support the Air Freight Manager with daily operational tasks as needed.
- Follow safety protocols and comply with company policies and industry standards.
Benefits
- Competitive salary and benefits package.
- Training and career development opportunities.
- Supportive and collaborative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
