Air Export Operations Agent

Expeditors•Salt Lake City, UT

About The Position

The Air Export Agent is responsible for the end-to-end execution of international air export shipments, ensuring operational excellence, regulatory compliance, financial accuracy, and exceptional customer service. The role serves as a key liaison among customers, overseas Expeditors offices, airline partners, trucking providers, gateways, customs authorities, and internal departments. The position processes shipments and coordinates operational requests across Expeditors’ global network. It also handles shipment auditing, documentation management, compliance reviews, customs-related submissions, invoicing, and shipment milestone management. The schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m., and the position is full time at 40 hours per week.

Requirements

Strong organizational, communication, and problem-solving skills.
Proficiency with Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Air freight forwarding experience preferred.
IATA FIATA certification preferred.
At least 1 year of logistics, freight forwarding, transportation, supply chain, or customer service experience is preferred but not required.

Responsibilities

Ensure smooth and timely freight process flow while meeting department KPI and quality standards.
Use AEX Workboard, Export ETMS, and company operational systems to maintain accurate and timely shipment records.
Monitor, track, and update air export shipments from origin through final destination.
Coordinate with overseas offices, gateways, airline carriers, trucking companies, customs brokers, and customers.
Prepare, validate, and manage export documentation, including MAWB, HAWB, commercial invoices, packing lists, and export declarations.
Maintain customer SOPs and consistently execute customer-specific requirements.
Proactively communicate shipment status, delays, exceptions, and recovery plans.
Ensure accurate and timely customer invoicing, vendor costing, and file profitability management.
Follow internal controls and regulatory requirements, including TSA, IATA, FAA, EAR, DG, and export compliance requirements.
Identify process improvements that increase operational efficiency, productivity, and service quality.
Support audit activities and maintain complete, audit-ready shipment files.
Complete office closing, safety, and security responsibilities in accordance with company procedures.
Serve as the primary internal operational contact for assigned customers.
Develop working relationships across the Expeditors global network.
Respond to customer and overseas requests in a timely and professional manner.
Escalate service failures and drive corrective actions through resolution.

Benefits

Paid vacation, with first-year vacation prorated based on month of hire and eligibility for 15 days afterward
10 annual paid holidays
Potential flexible days (2)
Paid sick time accrued at 1 hour per 30 hours paid, with unused time rolling over
401(k) Retirement Savings Plan with employer match, pre-tax or Roth
Employee Stock Purchase Plan (ESPP)
Medical, prescription drug, dental, and vision coverage
Health Savings Account (HSA)
Life and disability insurance
Paid parental leave, subject to additional eligibility criteria
Dependent Care Flexible Spending Account (DC FSA)
Employee Assistance Program (EAP)
Training and Personnel Development Program