Air Export Agent - (Night Operations)
About The Position
The Air Export Agent maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors’ culture. This role is integral to the global trade puzzle, focusing on global supply chain management with a customer service-based approach. Expeditors is a Fortune 500 company with a worldwide network, dedicated to satisfying the sophisticated needs of international trade through customized solutions and seamless, integrated information systems. The company emphasizes professionalism, leadership, and a friendly environment, fostering innovation and a strong customer service focus. They recruit, train, and retain top logistics and technical experts, with a strong internal promotion rate and a compensation program designed for career growth.
Requirements
- Fully proficient with various software applications (i.e. MS Office, Lotus Notes)
- Typing - 30 wpm and 10-key by touch
- Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
- DG Certification Required
- Easily adapt to change and function efficiently in a high stress environment
- Compliance certifications required to perform required duties obtained and maintained
- An intimate understanding of Export Compliance
- General Airline/Logistics Knowledge
- Strong understanding of software development principles.
- Experience with automation platforms such as Power Automate.
- Experience with Microsoft Copilot and M365 technologies.
- Familiarity with data structures, APIs, integrations, and system architecture.
- Basic understanding of AI, machine learning, LLMs, and prompt engineering.
- Ability to troubleshoot technical issues independently.
- Strong analytical and problem-solving abilities.
- Ability to understand complex operational processes.
- Experience translating business requirements into technical solutions.
- Excellent communication and stakeholder management skills.
Nice To Haves
- Experience developing automations, applications, or digital solutions.
- Experience leading cross-functional projects.
- Experience working in operations, logistics, finance, or enterprise shared services environments.
- Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.
Responsibilities
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Ensure accurate and timely client billing, including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage
- Professionally represent Expeditors to our customers, service providers, and government agencies
Benefits
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Learning & Development Program
- Educational Assistance and Reimbursement
- May be eligible for bonus following first year of continuous employment in position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
