Air Export Night Agent

Expeditors•Peabody, MA

1d•Onsite

About The Position

The Air Export Night Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. This role is crucial for ensuring the smooth and timely flow of freight and maintaining excellent customer service within the international logistics industry. The company emphasizes professionalism, leadership, and a friendly environment, fostering an innovative, customer service-based approach. As a Fortune 500 company with a global presence, Expeditors offers opportunities for growth and career development, with a strong focus on promoting from within and a unique compensation program.

Requirements

Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing.
Global logistics industry knowledge
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
Must comply with Expeditors and Govt regulations/policies
Must maintain and preserve company culture
Must display a willingness to work in a team environment
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Timely and Accurate Shipment Processing
Timely and Accurate Data Entry
Timely and Accurate Billing and Accounting

Nice To Haves

Training peers as needed

Responsibilities

Receive documents
Prepare shipments
Route shipments
Manage freight receipt
Process shipments
Monitor/Track shipments
Manage desk to customer and company KPI’s
Timely reply to all emails
Complete 52 hrs of training credit per year
Timely problem solving/resolution
Any functions deemed necessary by supervisor or manager
Develop friendly and professional relationships with customers
Training peers as needed
Action miscellaneous accounting items that pertain to assigned accounts
Send shipment alerts to all customers and keep them updated on the progress of their shipments
Comply with Expeditors and Govt regulations/policies
Maintain and preserve company culture
Display a willingness to work in a team environment
Ensure smooth and timely freight process flow according to Expeditors' operational procedures.
Follow customer's standard operating procedures and proactively notify customers of any issues.
Consistently meet KPI standards, as per company's procedures.
Ensure accurate and timely data entry into operational systems according to Expeditors' operational procedures and customer requirements.
Monitor exception reports for quick data integrity resolution.
Invoice customers the expected charges timely and accurately and according to Expeditors and customer requirements.
Properly provision service provider charges to avoid reserves.
Follow proper credit approval processes in order to minimize risk and protect the company.