Air Export Night Agent

Expeditors•Peabody, MA

2d•Onsite

About The Position

The Air Export Night Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. This role involves managing freight receipt, processing and monitoring shipments, and ensuring timely communication with customers regarding shipment progress. The position requires developing professional relationships with customers, training peers, and handling miscellaneous accounting items. Compliance with Expeditors and government regulations and policies, as well as maintaining company culture and teamwork, are essential. The role also emphasizes exceptional customer service, job execution, reliability, collaboration, communication, and personal growth and development through training.

Requirements

Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing.
Global logistics industry knowledge
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
Must display a willingness to work in a team environment
Must comply with Expeditors and Govt regulations/policies
Must maintain and preserve company culture

Responsibilities

Receive documents
Prepare shipments
Route shipments
Manage freight receipt
Process shipments
Monitor/Track shipments
Manage your desk to customer and company KPI’s
Timely reply to all emails
Complete 52 hrs of training credit per year
Timely problem solving/resolution
Any functions deemed necessary by supervisor or manager
Develop friendly and professional relationships with customers
Training peers as needed
Action miscellaneous accounting items that pertain to assigned accounts
Send shipment alerts to all customers and keep them updated on the progress of their shipments
Must comply with Expeditors and Govt regulations/policies
Must maintain and preserve company culture
Must display a willingness to work in a team environment
Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
Follows customer's standard operating procedures and proactively notifies customers of any issues.
Consistently meets KPI standards, as per company's procedures.
Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.
Monitors exception reports for quick data integrity resolution.
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements.
Properly provisions service provider charges to avoid reserves.
Follows proper credit approval processes in order to minimize risk and protect the company.