Air Export Agent
JOHN S CONNOR•New York, NY
•$50,000 - $70,000•Hybrid
About The Position
The Air Export Agent is responsible for coordinating and executing the administrative export process, including quoting, scheduling pick-up, documentation, routing, applying rates, invoicing, tracking, and customer support. This role ensures accurate, compliant, and timely handling of shipments while maintaining a high level of customer satisfaction.
Requirements
- High School diploma required
- No prior experience required
- Ability to read and interpret export documents, letters of instruction, rates, and customs procedures
- Strong mathematical ability for calculating weights, dimensions, and rates
- Proficiency with Microsoft Office, transportation management systems, and documentation software
- Strong organizational skills and attention to detail for compliance and record-keeping
- Effective communication skills for working with clients, carriers, and internal teams
- Ability to apply common sense and problem-solving to routine transportation and compliance challenges
Nice To Haves
- Bachelor’s degree in Supply Chain, International Business, or related field preferred
- experience in logistics, freight forwarding, or administrative roles preferred
- Experience with export documentation, transportation coordination, or customer handling a plus
Responsibilities
- Arrange freight pick-up from client and coordinate with carriers for timely transportation
- Verify freight details (pieces, weights, dimensions) and confirm acceptability for movement (containerized, OOG, special handling, etc.)
- Confirm receipt of written authorization for freight movement (e.g., Shipper’s Letter of Instructions)
- Review and ensure compliance with letter of credit requirements, registrations, or special documentation needs (e.g., TIB cancellations)
- Route and book freight according to shipper instructions while considering efficiency, cost, and handling requirements
- Provide booking instructions and shipment confirmations to clients
- Apply quoted rates, contract rates, and negotiated rates in accordance with business objectives
- Prepare and issue required export documentation (Bills of Lading, Export Declarations, Certificates of Origin, insurance policies, etc.)
- Initiate and complete special examinations, validations, or certifications required prior to export
- Trace and track shipments to destination, providing proactive status updates to customers
- Complete invoicing, maintain accurate files, and document all shipment activity in system notes
- Provide rate quotes and technical advice to customers, supporting both transactional and long-term business
- Review customer receivables and follow established procedures for handling new or past-due accounts
- Document and escalate shipment incidents or irregularities to supervisor for resolution and record-keeping
Benefits
- Comprehensive medical, dental, and vision coverage
- HSA, FSA, and HRA options
- Company-paid life and disability insurance
- Voluntary insurance offerings for employee and dependents
- 401(k) with employer matching
- Paid Vacation, Paid Time Off (PTO), and Holidays
- Educational Assistance Programs
- Recognition and reward programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
