Air and Ocean Export Agent

Expeditors•Laredo, TX

About The Position

Agent ensures timely and accurate movement of freight and information, while promoting an exceptional customer service within the air & ocean exports area, exemplifying teamwork by supporting peers, and complying with all regulations, procedures and policies applicable for the air and ocean exports products and the company overall.

Requirements

6 months to 1 year of experience in similar position, or equivalent combinations of education and experience.
Effective interpersonal skills, including the ability to listen, comprehend and communicate clearly.
Solving problem oriented and solution oriented.
Pro-active and self-motivated.
Strong organizational skills and time-management skills.
Good computer skills, and ability to learn new programs and tools including proficiency of all Microsoft Office applications.
Proficient in English (written and verbal).

Nice To Haves

Understanding of air & ocean export process
TSA certified
Hazardous materials certification

Responsibilities

Proactively monitor key metrics to achieve expected results in Customer Loyalty, Operational efficiency, Service Provider Management, Data Quality, Compliance, Finance, and Security Health and Safety.
Complete 52 hours of training per year (4.33 per month) and required trainings.
Exemplify and Teach Our Culture, Mission and Goals.
Follow the 10 Critical Success Factors.
Contribute to build healthy cross-functional relationships and work environment, promote team spirit and cohesiveness in the department.
Own self-development. Prepare, follow-up and execute personal development goals.
Understand Expeditors’ general procedures and quality expectations (District Excellence).
Understand the Air & Ocean exports process flows per the Operational Performance Standards (OPS) and consistently look for best-practices to improve operational performance, efficiency and productivity.
Ensure accurate and timely data entry into Expeditors’ system, per Operational Performance Standards (OPS).
Understand and execute in accordance to air and ocean exports department’s systems and tools including but not limited to: Air & Ocean Exports Lateral, Air & Ocean Exports Workflows, ETMS – Export System, EDOC – electronic library, Exp.o customs, Exp.o GCI, and Air & ocean export’s automated reports.
Ensure the highest level of customer service.
Ensure all customer’s standards operating procedures are in place and updated in customer SOP database and execute accordingly.
Develop a professional relationship with customers, by ensuring their shipments are received on a timely manner, demonstrating our commitment to their best interests.
Keep customers properly and timely informed about the status of their shipments. Customer requirements must be answered within one hour. In cases where the request cannot be fulfilled, customer must be informed within the same period.
Proactive interaction with all customers (internal/external), providing/collaborating with professional advice and suggestions on different alternatives that will facilitate shipment processing.
Proactive interaction with assigned customer’s broker for a timely competition of applicable customs processes.
Contribute to maintain good relationships with all internal and external suppliers/service providers (Brokers, Airlines, Steamship lines, trucking companies and any other parties involved).
Understand and support our service provider management processes and procedures.
Contribute and maintain a positive teamwork environment, working actively as a team and supporting our network.
Build and maintain strong working relationships with operations peers, pricing teams, and other Expeditors offices (including destination offices and gateways) to ensure effective collaboration and operational excellence.
Escalate issues to supervisor, manager or any other required department such as Accounting or Compliance to ensure timely resolution.
Understand and execute according to all compliance requirements at all times. Following all applicable regulations for Expeditors and the US government – including but not limited to: Trade compliance, TSA, FMC, In bonds, Export Clearance.
Comply with all our policies, including the credit policy.
All files processed timely and correctly billed.
Constantly work on prevent monetary losses.
Immediately inform the Branch Health and Safety representative of any unsafe condition, incident or accident that could put employees at risk.