AIML - Senior Annotation Analyst Team Lead (Singapore)

Apple

2d • Onsite

About The Position

Are you interested in being part of a team that continues to innovate the way people and machines interact? The launch of Siri was a defining moment in the history of Artificial Intelligence. Siri offers a faster, easier way to get things done on your Apple devices, even before you ask. Millions of people now use Siri to send a message, play their favorite song or even take a selfie. As the AIML Senior Annotation Analyst Team Lead, you will focus on leading a team of Senior Annotation Analysts (SAA). You will be responsible for the team’s operational success, mentoring their career growth, and collaborating cross-functionally with other internal teams. This position will be based at the Apple corporate campus at Ang Mo Kio. As a AIML Senior Annotation Analyst Team Lead, you’ll be responsible for providing daily leadership and promoting the development of 25-30 SAA team members. You are self-motivated, friendly and have a passion to support your team’s development through critical and creative thinking. You’ll identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership. You will support employees’ success through establishing relationships and seeking to understand what motivates individuals. You will oversee performance management, ensuring daily, monthly, quarterly operational metrics are met. You’ll effectively execute on management and administrative tasks such as leading staff meetings, conducting regular one-on-one’s, hiring, training, and development of employee performance. You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges. You’ll establish clear and effective working relationships and communication channels with internal partners.

Requirements

• Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 20-30 employees
• Experience leading in a professional environment
• Knowledge of contact centre management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
• Excellent influencing skills and ability to work with key business partners
• Priorities coaching needs and experienced in developing employees to achieve optimal results
• Able to develop coaching plans that incorporate observations and key performance trends
• Leads a standard for high-quality work by consistently meeting and exceeding performance goals
• Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
• Solution oriented leader who demonstrates creativity and curiosity
• Ability to thrive in a dynamic and ambiguous environment
• Experience in the field of AIML- Data Annotations
• Project Management
• Quality Management Systems
• Data Analysis

Responsibilities

• Providing daily leadership and promoting the development of 25-30 SAA team members.
• Identifying, promoting, and implementing innovative ideas to meet and exceed performance and quality goals set by leadership.
• Supporting employees’ success through establishing relationships and seeking to understand what motivates individuals.
• Overseeing performance management, ensuring daily, monthly, quarterly operational metrics are met.
• Effectively executing on management and administrative tasks such as leading staff meetings, conducting regular one-on-one’s, hiring, training, and development of employee performance.
• Driving operational improvements, team collaboration, and recommending innovative solutions to business challenges.
• Establishing clear and effective working relationships and communication channels with internal partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed