AI Workflow Transformation Lead

AlayaCare • Montreal, QC

59d • Hybrid

About The Position

We are seeking a AI Workflow Transformation Lead to join our team. The AI Workflow Transformation Lead partners directly with the CEO and executive team to map critical workflows end-to-end and reimagine them for the AI era.
This role owns a portfolio of high-impact transformation initiatives, leveraging tools like Claude, Glean, and internal AI capabilities to redesign how work gets done across the company. Leads a small, high-caliber team of AI Automation Specialists and acts as the connective tissue between strategy, operations, and technology.

Requirements

• Bachelor’s or advanced degree in computer science, mathematics, or related fields.
• 3–8 years of experience in management consulting (e.g., BCG, Bain, McKinsey) or a similarly rigorous strategic/operational transformation role.
• Proven track record in process mapping, operating model design, or large-scale business transformation.
• Demonstrated experience leading complex, cross-functional initiatives from diagnosis through implementation.
• AI native: Daily user of tools like Claude, Glean, ChatGPT, Copilot, Cursor, etc.
• Comfortable designing and iterating prompts, workflows, and agent-based solutions.
• Strong intuition for where AI can create leverage vs. where traditional process or product changes are more appropriate.
• Excellent structured communication skills (written and verbal), with the ability to distill complexity and influence senior stakeholders.
• Strong analytical skills and data literacy; able to quantify impact, build business cases, and interpret operational data (spreadsheets, dashboards; SQL or similar a plus).
• Experience working in or with B2B SaaS organizations; interest in or exposure to healthcare/home care is a plus.
• Experience implementing AI or automation solutions in real business workflows (e.g., agentic workflows, RPA, workflow orchestration platforms).
• Familiarity with API-based integrations, data platforms, and modern SaaS tooling.

Nice To Haves

• Prior experience in a scale-up environment or internal strategy/operations team. (an asset)
• Exposure to revenue operations, customer lifecycle optimization, or service delivery optimization (an asset)
• Bilingual in French and English (written & spoken)

Responsibilities

• Map current workflows across key business areas (e.g., Sales, Customer Success, Implementations, Support, Product, Finance, People).
• Quantify baseline performance (cycle times, FTE effort, handoffs, error rates, customer experience impact).
• Redesign workflows that are AI-first, leveraging agents, automation, and integrations rather than simply digitizing existing processes.
• Build clear, visual process documentation and playbooks that can be adopted by teams.
• Identify, prioritize, and maintain a portfolio/backlog of AI workflow initiatives, balancing impact, feasibility, and risk.
• Lead discovery, experimentation, and pilot phases to validate new workflows quickly.
• Work closely with AI Automation Specialists to translate redesigned workflows into concrete solutions using tools like Claude, Glean, AlayaFlow, and other automation platforms.
• Define success metrics and ensure each initiative has a clear business case and measurable outcomes (e.g., time saved, revenue impact, quality improvements).
• Partner with the CEO and executive team to align on priorities, trade-offs, and sequencing of transformation initiatives.
• Collaborate with leaders in Product, Engineering, Operations, Revenue, Customer Success, and Finance to ensure workflow changes are realistic, adopted, and sustained.
• Lead change management for new ways of working: training, communication, documentation, and reinforcement mechanisms.
• Present clear, concise updates and recommendations to senior leadership and, where appropriate, the Board.
• Lead, coach, and develop AI Automation Specialists, setting a high bar for quality, pace, and impact.
• Establish and continuously refine standards, templates, and best practices for workflow mapping, AI solution design, and measurement.
• Foster a culture of experimentation, learning, and continuous improvement around AI-enabled work.

Benefits

• Equity in a well-funded, scaling company.
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
• Parental leave top-up and family support programs.
• Inclusive by Design
• We celebrate diverse perspectives and foster belonging through our DEIB initiatives.
• Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level