AI Workflow Automation Manager

MCI Careers • ,

1d • Onsite

About The Position

MCI is a rapidly growing tech-enabled business services company with a significant call center presence and international operations. We offer Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. Our contact centers utilize both on-site and remote agents, employing advanced technologies to improve customer journeys, enhance scalability, and reduce costs. MCI is dedicated to providing an environment where professionals can build careers, access continuous learning, and contribute to a leading global organization. We are looking for an experienced AI Workflow Automation Manager to lead the design, implementation, and optimization of AI-driven automation solutions. This role involves identifying automation opportunities, managing automation programs, and ensuring that solutions deliver tangible operational and business value. The ideal candidate will possess a blend of leadership, process improvement, and AI expertise to drive efficiency, scalability, and innovation across multiple business functions. To be considered, candidates must complete a full application on our company careers page, including screening questions and a pre-employment test.

Requirements

• Bachelor's Degree in Business, Operations Management, Information Systems, Engineering, Technology, or a related field.
• Minimum 4 years of experience in automation, process improvement, operations management, or technology delivery.
• Experience leading automation or digital transformation initiatives.
• Strong understanding of workflow design and process optimization methodologies.
• Experience managing cross-functional projects and programs.
• Knowledge of AI, automation, and workflow technologies.
• Strong leadership and people management capabilities.
• Excellent stakeholder engagement and communication skills.
• Strong analytical and problem-solving abilities.
• Experience developing business cases and ROI assessments.
• Ability to manage competing priorities and deadlines.
• Strong organizational and project management skills.

Nice To Haves

• Experience with AI workflow automation platforms.
• Experience managing RPA or intelligent automation initiatives.
• Knowledge of Generative AI and AI agent technologies.
• Project Management certification (PMP, Prince2, Agile, etc.).
• Experience in large enterprise environments.
• Exposure to process mining methodologies.
• Knowledge of change management practices.
• Experience leading transformation programs.

Responsibilities

• Lead the organization's AI workflow automation initiatives.
• Develop and execute automation strategies aligned with business objectives.
• Identify opportunities to improve efficiency through AI-powered automation.
• Prioritize automation projects and initiatives.
• Establish automation governance and delivery standards.
• Drive the development of scalable and effective automation solutions.
• Analyze business processes and identify optimization opportunities.
• Design AI-powered workflow solutions.
• Support automation architecture and solution design activities.
• Ensure workflows are scalable, maintainable, and efficient.
• Manage automation initiatives from concept through implementation.
• Collaborate with business leaders and technical teams.
• Manage project timelines, budgets, and deliverables.
• Communicate progress, risks, and outcomes to stakeholders.
• Support change management and adoption efforts.
• Measure and optimize automation effectiveness.
• Define automation success metrics and KPIs.
• Monitor operational and business outcomes.
• Develop reports and performance dashboards.
• Identify opportunities for continuous improvement.
• Drive automation maturity and innovation.
• Evaluate emerging AI and automation technologies.
• Recommend new solutions and capabilities.
• Promote automation best practices across the organization.
• Support organizational transformation initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level