AI Automation & Workflow Analyst

WorldVia • Atlanta, GA

2h

About The Position

WorldVia runs a travel advisor network. Thousands of independent advisors put their trust in us to help them build and run their businesses on our platform, using our tools, marketing programs, education, and operational support. That means a lot of moving parts: onboarding, transaction processing, advisor support, reporting, CRM workflows, and communications that touch every team in the company. Our team is our biggest asset, and this role exists to find the work that shouldn't be done by a human anymore so the humans can work on the things humans do best. You'll report directly to the CEO, work across every department, and own the full lifecycle: identify the bottleneck, design the solution, deploy it, and measure whether it worked.

Requirements

• 3+ years in business analysis, process improvement, operations, or a similar role where you shipped real solutions
• Hands-on experience with AI tools and automation platforms (not just "familiar with" — you've actually built and shipped things with them)
• Strong process mapping and systems thinking — you can see how a change in one workflow affects three others
• Experience deploying automation in a business environment where non-technical people had to use it
• Clear communication skills — you'll work with engineers, operations leads, and executives, often in the same conversation
• Familiarity with data analysis, reporting, and performance tracking
• Ability to read, write, and communicate effectively in English at a level necessary to perform the essential functions of the role

Nice To Haves

• Experience in travel, hospitality, or service-based industries
• Exposure to APIs, integrations, or light technical implementation
• Experience with prompt engineering or AI workflow design
• Background in consulting, operations strategy, or digital transformation
• Experience with CRM platforms (HubSpot, Salesforce) or low-code/no-code tools

Responsibilities

• Analyze and map existing business processes to identify inefficiencies and automation opportunities
• Evaluate, recommend, and implement AI tools and automation platforms to improve workflows
• Partner with business stakeholders to gather requirements and translate them into AI-driven solutions
• Design and document end-to-end workflows, including process diagrams and automation logic
• Support deployment and integration of AI tools across teams (e.g., sales, operations, customer support)
• Monitor performance of implemented solutions and continuously optimize for efficiency and scalability
• Develop best practices for AI usage, prompt design, and workflow standardization
• Collaborate with technical teams to ensure successful implementation and adoption
• Stay current on emerging AI tools, automation platforms, and industry trends

Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed