AI Transformation & Ops Innovation Manager

Bunzl Career • Danvers, MA

1d

About The Position

McCue Corporation is a Bunzl company and the recognized global market leader in asset protection and people safety solutions, cart corrals, barrier systems, crash-rated bollards, and industrial safety products deployed across grocery, retail, warehouse, healthcare, QSR, and industrial environments. The Manager, AI Transformation & Ops Innovation will work directly with managers across the business to identify opportunities to modernize the organization through AI and lead the successful implementation of those solutions.

Requirements

• High school diploma or GED equivalent required
• Bachelor’s degree in business, Engineering, Operations, Computer Science, Data Science, or a related field
• Demonstrated experience leading AI or digital transformation at an operations-intensive company — manufacturing, distribution, field services, industrial, or similar
• Deep operational fluency: you understand procurement, logistics, scheduling, customer service, and shopfloor or field operations well enough to design process improvements, not just recommend them
• Demonstrated success partnering directly with frontline managers and operational teams to drive meaningful, on-the-ground results
• Working knowledge with AI and automation tools: workflow automation platforms, AI-assisted analytics, LLM-based productivity tools, and data integration approaches-the ability to design and refine sophisticated prompts that produce reliable, business-grade outputs
• Extensive experience sourcing, evaluating, and managing external vendors and specialized partners for large-scale technology and transformation initiatives, ensuring accountability for measurable outcomes rather than merely completed deliverables
• Strong project management capabilities, with a proven ability to lead multiple concurrent cross-functional workstreams
• High level of maturity and confidence necessary to interact with sophisticated internal and external clients
• Strong leadership and customer service skills with the ability to ensure that a high level of service and quality is maintained
• Product knowledge with clear technical understanding of services to be able to effectively communicate to customer
• Outstanding attention to detail, flexibility and creativity
• Persistence coupled with the ability to communicate effectively with individuals at all levels of the organization
• Ability to exercise discretion and good judgment, work with minimal supervision and maintain confidentiality of shared information and/or assignments

Responsibilities

• Partner with managers across company to map current processes and identify the highest-value AI modernization opportunities
• Develop a company-wide AI improvement roadmap, sequenced by impact, feasibility, and strategic priority
• Translate business problems into specific AI solutions-from workflow automation to predictive analytics to intelligent customer interaction
• Equip employees at all levels with the skills and confidence to use AI tools and models effectively in their day-to-day work
• Identify specific ways AI can improve an employee’s daily work, remove friction, reduce repetitive tasks, and create time for higher-value activity
• Develop AI literacy across all functions, ensuring the organization builds sustainable, distributed capability rather than relying on any single individual
• Serve as a true change agent, guiding managers and teams from established, familiar ways of working to AI-enabled processes through a combination of empathy, patience, and a focus on measurable results.
• Address hesitation and resistance constructively by recognizing that concerns about job impact, limited familiarity with AI, and day-to-day operational pressures are legitimate barriers—and approaching them as challenges to solve collaboratively rather than obstacles to dismiss.
• Monitor adoption, measure outcomes, and continuously refine the transformation approach based on evidence of what is working, using early wins to build confidence and momentum across the organization.
• Lead the development of complex AI initiatives to include designing and refining sophisticated prompts and AI workflows that deliver reliable, high-quality outputs for specific business functions
• Lead hands-on implementation of AI tools and process changes with each team; stay engaged through adoption and refinement
• For complex AI transformations, identify and source the right external partners, vendors, and specialist resources — evaluating options with a clear-eyed view of fit, cost, and delivery risk
• Manage external resources end-to-end; hold partners accountable to timelines, quality standards, and business outcomes that benefit the company and it’s customers
• Ensure that major initiatives are implemented in ways that transfer knowledge internally to build lasting capability rather than ongoing dependency on outside support
• Collaborate with Sales and Marketing on AI-powered tools including the ICP targeting system, lead scoring, pipeline analytics, and customer communication automation already in early deployment
• Support initiatives with data infrastructure and analytics that underpin the company’s next-generation value proposition

Benefits

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager