AI Transformation Lead Technical Program Manager- Workforce / HR Platforms

JPMorgan Chase & Co. • Jersey City, NJ

9d • $147,250 - $200,000

About The Position

As an AI Transformation Lead Technical Program Manager in JPMorgan Chase’s Corporate Sector—Employee Platforms, you will lead strategy-to-execution for an Operating Committee-sponsored, multi-year transformation spanning HR and Technology. You will translate executive intent into an outcomes framework, integrated roadmap, and disciplined delivery across multiple workstreams. Working with engineering, architecture, product, HR, and control functions, you will provide delivery transparency, manage interdependencies, support sustained adoption, and embed responsible AI capabilities into program execution.

The role includes end-to-end program delivery, executive governance and reporting, integrated planning across teams and vendors, cross-functional alignment, change management, risk and dependency management, and executive-ready communications. You will also facilitate workshops and decision forums, strengthen delivery practices, and lead measured experimentation to identify and scale effective AI-assisted workflows with appropriate governance and risk management.

Requirements

• At least 5 years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
• Demonstrated ability to lead delivery across multiple teams and stakeholder groups, including complex planning, dependency management, and executive-level communication.
• Strong strategic and analytical capability to define success measures, assess performance, identify improvement opportunities, and drive data-driven metrics such as OKRs/KPIs and delivery health indicators.
• Strong governance and controls orientation, including risk and issue management, documentation rigor, and operating committee or steering engagement.
• Proven ability to deliver adoption and change outcomes, including communications, readiness, training coordination, and benefits tracking, as part of sustained transformation.
• Excellent facilitation and stakeholder management skills, including driving alignment, negotiating trade-offs, and presenting recommendations to senior leaders.
• Fluency across Agile, Scrum, Kanban, and Waterfall delivery methodologies and tools, with judgment to apply the right approach to each initiative.
• High adaptability and structured problem-solving in fast-paced, ambiguous environments.
• Strong technical fluency across modern platforms and digital tools to partner effectively with architecture and engineering teams.
• AI fluency and intellectual curiosity, with the ability to evaluate and apply agentic tools to improve delivery execution and transparency while balancing governance and risk.
• Experience supporting programs spanning HR and Technology, Employee Platforms and Workforce Solutions, and AI transformation programs.

Nice To Haves

• Strong executive communication skills, including clear writing, crisp synthesis, and decision-oriented storytelling.
• Certifications in Agile/Scrum, PMP, Lean, or Prosci/change management.

Responsibilities

• Own end-to-end delivery of a complex, multi-year transformation, translating Operating Committee priorities into problem statements, target outcomes, milestones, and measurable success metrics.
• Lead governance and the executive operating cadence, including OKRs/KPIs, steering materials, RAID, dependency management, delivery health reporting, and decision and approval forums.
• Create and maintain integrated program plans across teams and vendors, including sequencing, resourcing inputs, requirements and feature tracking, milestones, and cutover and rollout planning.
• Drive cross-functional alignment with engineering, architecture, product, HR, and stakeholders; clarify scope, value case, dependencies, and trade-offs; maintain workstream accountability and remove blockers.
• Enable change management, adoption, and benefits realization through communications, training approaches, readiness tracking, and measurement of outcomes.
• Proactively manage risks, issues, and dependencies; drive mitigation plans and appropriate escalations with clear options and recommendations.
• Deliver executive-ready narratives and insights using concise synthesis and data visualization to communicate progress, risks, trade-offs, decisions, and recommendations.
• Facilitate workshops and decision forums to build shared understanding, resolve ambiguity, and maintain momentum across HR and Technology leadership.
• Strengthen delivery discipline and continuous improvement by applying modern delivery practices and helping teams adapt operating rhythms, metrics, and ways of working.
• Champion AI fluency and responsible adoption of agentic capabilities by identifying and delivering opportunities for AI-assisted workflows in program execution, in partnership with product, engineering, and control stakeholders.
• Lead lightweight pilots with defined success measures, capture lessons learned, and scale effective approaches with appropriate governance and risk management.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed