AI Technology Support Engineer/Analyst

Amentum•Richmond, VA

About The Position

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents. We are seeking a highly skilled and motivated AI Technology Support Engineer/Analyst to join our dynamic team. The ideal candidate will possess a strong technical background in AI technologies, exceptional problem-solving abilities, and a passion for providing top-tier technical support. This role involves troubleshooting, diagnosing, and resolving complex issues related to AI products and services, as well as collaborating with cross-functional teams to enhance product performance and customer satisfaction.

Requirements

Strong understanding of machine learning algorithms, natural language processing, data analysis, and AI model deployment.
Proficiency in programming languages such as Python, R, Java, or similar.
Knowledge of data preprocessing, data visualization, and data manipulation techniques.
Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).
Excellent analytical and problem-solving skills with a proactive approach to identifying solutions.
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
Ability to work independently and as part of a collaborative team in a fast-paced environment.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Three years of experience in a technical support or engineering role, with a focus on AI technologies and related domains.
Experience with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, Keras, etc.

Nice To Haves

A Master’s degree is a plus.
Certifications in AI/ML or related technologies are desirable.
Hands-on experience with deploying AI models in a production environment.
Knowledge of API integration and microservices architecture.
Experience with version control tools (e.g., Git).
Familiarity with database technologies (SQL and NoSQL).
Prior experience in a customer-facing technical support role.

Responsibilities

Provide technical support for AI products and services, addressing client inquiries, troubleshooting issues, and offering resolutions in a timely and efficient manner.
Diagnose and resolve complex technical problems related to AI algorithms, model deployment, data processing, and system integration.
Collaborate with product development, engineering, and data science teams to identify and implement solutions for improving AI system performance and functionality.
Conduct thorough analysis of technical issues, document findings, and communicate solutions to internal teams and clients.
Develop and maintain comprehensive technical documentation, including user guides, troubleshooting manuals, and FAQs.
Offer training and guidance to clients and internal teams on the utilization and optimization of AI technologies.
Stay up-to-date with emerging trends and advancements in AI and related technologies to provide informed support and recommendations.
Participate in the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction.