AI Technology Support Engineer/Analyst

Amentum•Richmond, VA

2d•$90,000 - $107,000

About The Position

Amentum is seeking a highly skilled and motivated AI Technology Support Engineer/Analyst to provide technical support for AI products and services. The role involves addressing client inquiries, troubleshooting and resolving complex issues involving AI algorithms, model deployment, data processing, and system integration, and working with product development, engineering, and data science teams to improve system performance and functionality. The position also includes analyzing and documenting technical issues, communicating solutions to clients and internal teams, developing technical documentation, and providing training and guidance on AI technologies. The successful candidate will keep current with AI advancements and contribute to improvements in support processes and tools. Amentum is a global engineering and technology company headquartered in Chantilly, Virginia, with approximately 50,000 employees in more than 70 countries across all seven continents.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Typically three years of experience in a technical support or engineering role focused on AI technologies and related domains.
Experience with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, or Keras.
Strong understanding of machine learning algorithms, natural language processing, data analysis, and AI model deployment.
Proficiency in Python, R, Java, or similar programming languages.
Knowledge of data preprocessing, data visualization, and data manipulation techniques.
Familiarity with cloud platforms such as AWS, Azure, or Google Cloud and containerization technologies such as Docker or Kubernetes.
Strong analytical and problem-solving skills, with a proactive approach to identifying solutions.
Strong communication and interpersonal skills, including the ability to explain technical concepts to non-technical audiences.
Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Master’s degree.
Certifications in AI/ML or related technologies.
Hands-on experience deploying AI models in a production environment.
Knowledge of API integration and microservices architecture.
Experience with version control tools such as Git.
Familiarity with SQL and NoSQL database technologies.
Prior experience in a customer-facing technical support role.

Responsibilities

Provide technical support for AI products and services, respond to client inquiries, troubleshoot issues, and deliver timely resolutions.
Diagnose and resolve technical problems related to AI algorithms, model deployment, data processing, and system integration.
Collaborate with product development, engineering, and data science teams to improve AI system performance and functionality.
Analyze technical issues, document findings, and communicate solutions to internal teams and clients.
Develop and maintain technical documentation, including user guides, troubleshooting manuals, and FAQs.
Provide training and guidance to clients and internal teams on using and optimizing AI technologies.
Stay current with emerging AI and related technology trends to provide informed support and recommendations.
Contribute to continuous improvement of support processes and tools to improve efficiency and customer satisfaction.