AI Technology Support Engineer/Analyst

Amentum•Richmond, VA

1d•$90,000 - $107,000

About The Position

Amentum is seeking a highly skilled and motivated AI Technology Support Engineer/Analyst to provide technical support for AI products and services. The role involves troubleshooting, diagnosing, and resolving complex issues involving AI algorithms, model deployment, data processing, and system integration. The successful candidate will collaborate with product development, engineering, and data science teams to improve AI system performance and functionality; analyze and document technical issues; and communicate resolutions to internal teams and clients. The position also develops and maintains technical documentation, trains clients and internal teams on AI technologies, monitors emerging trends, and contributes to the continuous improvement of support processes and tools. Amentum is a global engineering and technology company headquartered in Chantilly, Virginia, with approximately 50,000 employees in more than 70 countries across all seven continents.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Typically three years of experience in a technical support or engineering role focused on AI technologies and related domains.
Strong understanding of machine learning algorithms, natural language processing, data analysis, and AI model deployment.
Proficiency in Python, R, Java, or similar programming languages.
Knowledge of data preprocessing, data visualization, and data manipulation techniques.
Familiarity with cloud platforms such as AWS, Azure, or Google Cloud and containerization technologies such as Docker or Kubernetes.
Experience with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, or Keras.
Excellent analytical and problem-solving skills and a proactive approach to identifying solutions.
Strong communication and interpersonal skills, including the ability to explain technical concepts to non-technical audiences.
Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Master’s degree.
Certifications in AI/ML or related technologies.
Hands-on experience deploying AI models in a production environment.
Knowledge of API integration and microservices architecture.
Experience with version control tools such as Git.
Familiarity with SQL and NoSQL database technologies.
Prior experience in a customer-facing technical support role.

Responsibilities

Provide timely technical support for AI products and services, responding to client inquiries, troubleshooting issues, and offering resolutions.
Diagnose and resolve complex technical problems involving AI algorithms, model deployment, data processing, and system integration.
Collaborate with product development, engineering, and data science teams to identify and implement improvements to AI system performance and functionality.
Analyze technical issues, document findings, and communicate solutions to internal teams and clients.
Develop and maintain technical documentation, including user guides, troubleshooting manuals, and FAQs.
Provide training and guidance to clients and internal teams on using and optimizing AI technologies.
Stay current with emerging AI and related technology trends to provide informed support and recommendations.
Participate in improving support processes and tools to increase efficiency and customer satisfaction.