AI Strategy & Transformation Lead

Recruiting From Scratch•San Francisco, CA

23h•Onsite

About The Position

Our client is building AI-powered customer service infrastructure for the home services industry, helping contractors automate front-office operations through AI voice agents and workflow systems. Their platform is already being deployed across hundreds of contractor locations and PE-backed home services roll-ups, enabling businesses to scale operations, improve scheduling efficiency, and increase technician utilization through AI-driven customer engagement. Backed by Khosla Ventures and YC with $25M+ raised, the company has achieved millions in ARR within its first year and is rapidly scaling enterprise deployments across multi-location operator networks. This is an opportunity to join one of the fastest-growing AI startups in the operational AI space and build the customer transformation playbook from the ground up.

Requirements

3–5 years of tech implementation consulting experience
Experience at Deloitte, Accenture, KPMG, or similar consulting firms
Strong enterprise technology implementation experience
Experience managing complex client-facing deployments
Strong executive communication skills
Program and project management experience
Experience presenting to senior stakeholders or executives
Ability to coordinate cross-functional initiatives
Strong operational and organizational skills
Experience working in fast-paced environments
High ownership mentality
Comfort operating autonomously
Strong problem-solving and stakeholder management abilities
Experience balancing strategic thinking with execution
Ability to build processes and playbooks from scratch
Startup adaptability and customer-centric mindset

Nice To Haves

Tech implementation consulting background
SAP / Oracle / Adobe / Salesforce deployment experience
Senior Associate or equivalent consulting progression
Post-consulting startup experience
Customer-facing startup experience
Strong executive presence
Experience leading enterprise transformation initiatives
Complex project coordination experience
Cross-functional leadership skills
Strong client relationship management
AI or emerging technology exposure
Experience building operational frameworks
Strong communication and presentation abilities
Ability to influence product direction through customer insights
Experience supporting PE-backed organizations
Operational scaling experience
Comfort working directly with founders or executives
High agency and proactive execution style
Strong onsite collaboration willingness

Responsibilities

Own executive-level customer relationships across PE-backed portfolio companies
Lead AI platform deployment and transformation initiatives
Manage complex multi-stakeholder technology rollouts
Drive implementation strategy across 10–100+ customer locations
Build and refine deployment playbooks for enterprise AI adoption
Coordinate cross-functional teams across product, engineering, and customer success
Deliver executive-facing status updates, ROI reviews, and strategic recommendations
Lead customer onboarding and expansion initiatives
Create training materials, best practices, and enablement frameworks
Partner closely with engineering to translate customer feedback into product improvements
Influence the product roadmap through customer insights
Support AI adoption initiatives across enterprise organizations
Operate in highly customer-facing environments with executive stakeholders
Drive proactive customer engagement and operational scaling initiatives
Work directly with leadership in a fast-moving startup environment
Help define the AI transformation function as the company scales