AI Specialist

Merjent • ,

3d • $127,800 - $145,500 • Remote

About The Position

Merjent, Inc. (Merjent) is seeking a motivated AI Specialist to help advance the practical use of artificial intelligence across the company. Working closely with the AI Director, this position will help Merjent's 300+ employees understand, adopt, and effectively use AI tools in their day-to-day work while identifying opportunities to improve business processes, automate repetitive work, and better organize and leverage institutional knowledge.
This is a hands-on, cross-functional role for someone who enjoys understanding how work gets done, identifying opportunities to make it better, and helping people successfully adopt new technology. The ideal candidate is a strong problem solver and communicator who can work comfortably with both technical and non-technical colleagues and who is excited to learn new AI tools and methods.
This is a full-time, remote, benefits-eligible position based out of our Minneapolis, MN office, with the expectation of some in-office collaboration. The anticipated salary for this position is $127,800 to $145,500, depending upon the qualifications and experience of the successful candidate.

Requirements

• Bachelor's degree in a relevant field and a minimum of five years of professional experience in business analysis, process improvement, technology implementation, consulting, operations, knowledge management, or a related area. Equivalent combinations of education and experience will be considered.
• 3+ years of experience in AI/machine learning tools and technologies.
• Strong analytical and problem-solving skills, with a natural interest in and experience with determining how processes work and how they can be improved.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical colleagues.
• Comfort and proficiency with the Microsoft 365 environment (e.g., SharePoint, Teams, Excel, Copilot, Power Platform); experience with LLMs, automation, and low-code tools is a plus.
• Experience with data organization, documentation, or knowledge management.
• A demonstrated ability to learn new tools and methods quickly and independently, as well as work effectively within a team.
• Strong attention to detail, organizational skills, and the ability to prioritize and manage multiple efforts at once.
• A customer-service mindset and genuine enthusiasm for helping others succeed with new technology.

Nice To Haves

• Artificial intelligence consulting experience is a plus.

Responsibilities

• Support the rollout and adoption of AI tools across Merjent, helping employees understand what's available and how to apply it effectively to their work.
• Develop and deliver training, guides, and reference materials that build AI literacy and share best practices across teams.
• Partner with staff across departments to understand existing workflows, identify inefficiencies, and design improved, AI-enabled processes.
• Document business processes and requirements, translating them into clear, actionable plans for automation and improvement.
• Help organize, structure, and maintain the company's data and institutional knowledge, so it is accurate, accessible, and ready to support AI-driven solutions.
• Assist in configuring, testing, and refining AI agents, automations, and workflows.
• Gather feedback from users, monitor how solutions perform in practice, and recommend refinements to improve reliability and value.
• Help cultivate an internal community of AI "champions" and serve as an approachable point of contact for employee questions.
• Support the AI Director on broader enterprise AI initiatives and other assignments as needed.

Benefits

• 4 weeks of paid vacation regardless of seniority, prorated according to their start date.
• 10 paid holidays
• generous benefit and compensation package
• annual career-related training
• support for travel for remote employees to attend in-person team meetings and all-staff events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level