AI Solutions Specialist

Numerica Credit Union • Spokane Valley, WA

12h • $32 - $48 • Onsite

About The Position

With the goal of enhancing lives, fulfilling dreams, and building communities, this position supports our members and the Digital Team by supporting the design and implementation of AI-powered applications and capabilities that enhance existing processes, knowledge sharing, and member service delivery. Responsible for testing and maintaining Digital AI solutions once they are ready for UAT or released to production. Works collaboratively with business stakeholders and IT partners to ensure solutions deliver value and align with internal policy and AI standards.

Requirements

• Bachelor’s degree, preferably in Computer Science, Information Systems, or other related field required, or Associate’s degree and 1 to 2 years direct experience working with AI models and solutions, or equivalent combination of education and experience.
• Excellent communication skills with ability to translate complex technical concepts for non-technical stakeholders
• Strong analytical skills with emphasis on data-driven decision making
• Adapt to changing demands, multitask, and manage competing priorities
• Ability to navigate ambiguity and create clarity through learning, testing, and analysis.

Nice To Haves

• Previous experience in financial services or digital service delivery preferred.
• Relevant work experience in AI, data analytics, and/or model validation preferred.

Responsibilities

• In partnership with internal stakeholders, develop, deploy and maintain AI solutions, copilots and capabilities using organizational frameworks and platforms such as Genesys, Microsoft, and/or other Numerica approved AI platforms.
• Responsible to develop evaluation framework and test AI models and solutions for accuracy, security, and usability to ensure compliance with stakeholder requirements, policies, data governance and security protocols.
• Responsible to routinely run evaluations for hallucination, response quality, and bias/PII mitigation violations on an ongoing basis.
• Maintain knowledge article ecosystem for LLM or other relevant solutions, even to the extent that knowledge articles are maintained in order to address hallucination or response quality.
• In collaboration with stakeholders, prototype and iterate on AI use cases relevant to the needs of the business (and in accordance with the platform capability roadmap).
• Conduct proof of concepts and pilots for emerging AI technologies. Document technical findings, share potential business value, risks and recommendations.
• Create user training documentation, user guides and support necessary training teams at Numerica.
• Collaborate with internal IT teams and departments and vendors to coordinate releases and ensure seamless AI deployment and maintenance. As necessary, work collaboratively with IT to develop change controls that balance different needs.
• Assist IT with tracking and reporting on initiative outcomes, performance metrics and lessons learned to demonstrate the value of the capability.
• Maintain current knowledge of AI trends, vendor roadmaps, and Numerica AI controls to inform solution design and continuous improvement of internal practice processes and efficiency.
• Maintains knowledge and adheres to all BSA regulations and compliance standards on internal and external policies.
• Effectively incorporates concepts of CARES Principles in daily behaviors and interactions: Connect, Ask, Resolve, Elevate, Strengthen.

Benefits

• Employee Benefits Summary Numerica

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level