AI Solutions Delivery

NICE • Hoboken, NJ

5d • Hybrid

About The Position

At NiCE, we are seeking an AI Solution Delivery Engineer to join our IT AI Center of Excellence. This role will accelerate the delivery of AI agents across the company, leveraging platforms like Claude Cowork and other LLMs. You will be responsible for designing skills, agent logic, tool usage, and end-to-end solution flows using low-code platforms. The position requires a deep practical understanding of LLM behavior, prompt and skills design, agent workflows, and orchestration, even though it is low-code/no-code. You will partner with business stakeholders to identify automation opportunities, design Claude-Cowork solutions, and shape enterprise-grade AI solutions by combining skills, agent design, and low-code automation to deliver measurable business impact. This is an ideal role for someone who thrives on translating business problems into AI solutions, designing reliable agents, and helping to shape organizational standards.

Requirements

• 4+ years of experience in technical or analytical roles (e.g., system analyst, technical project manager, product manager, or process engineer).
• Hands-on experience with at least one major LLM platform (Claude strongly preferred; ChatGPT / Copilot Studio).
• Strong prompt engineering, including system prompt design.
• Familiarity with multi-agent and autonomous agent architectures: designing systems where specialized agents collaborate, delegate sub-tasks, and operate with minimal human intervention.
• Comfort with low-code automation platforms: Power Automate, n8n.
• REST, JSON, and webhook literacy: able to read API docs and configure tools.
• Strong stakeholder management & communication.
• Fluency in English.

Nice To Haves

• Bachelor’s degree in industrial engineering, Information Systems, or a related field.
• Hands-on with Claude features: Projects, Artifacts, Computer Use, Agent SDK, sub-agents, skills; familiarity with Model Context Protocol (MCP).
• Experience with RAG patterns; familiarity with Microsoft Copilot Studio.

Responsibilities

• Partner with business stakeholders across NiCE to identify automation opportunities and translate them into clear agent specifications.
• Design Claude-Cowork solutions end-to-end, including system prompts, prompt chains, connector usage, knowledge grounding, escalation paths, and human-in-the-loop checkpoints.
• Configure RAG and knowledge grounding from NiCE document and data sources; define refusal, fallback, and hallucinating behaviors.
• Build agents using Claude Projects, Claude Code in low-code mode, MCP connectors, and Anthropic’s Agent SDK.
• Integrate agents with NiCE enterprise systems (Microsoft 365, ServiceNow, Salesforce, internal data sources) using MCPs and out-of-the-box connectors.
• Author and maintain a Claude prompt library, Skills, agent design patterns, and reusable templates for the IT CoE.

Benefits

• NiCE-FLEX hybrid model (2 days office, 3 days remote)
• Opportunities for learning and growth
• Internal career opportunities across multiple roles, disciplines, domains, and locations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level