AI Program Manager

Beth Israel Lahey Health

18h

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The AI Program Manager is responsible for planning, coordinating, and delivering artificial intelligence (AI) initiatives across the organization. This role serves as the bridge between business stakeholders, IT, and operations teams to ensure AI programs align with enterprise strategy and governance and adhere to ethical, regulatory, and quality standards. The AI Program Manager oversees multiple AI projects, manages dependencies, mitigates risk, and drives measurable business impact from AI investments. This role also helps drive end user and clinician adoption through stakeholder and change management.

Requirements

Bachelor's degree in Information Systems, Health Informatics, Data Science, Public Health, or related field
5+ years of experience in program, portfolio, or project management
Prior experience supporting AI, analytics, digital transformation, or technology governance initiatives
Demonstrated experience facilitating governance forums, councils, or steering committees
Experience working in complex, matrixed organizations with senior leadership engagement
Familiarity with healthcare operations, clinical workflows, or enterprise healthcare systems
Strong facilitation, collaboration, and stakeholder management skills across clinical, technical, and business teams
Working knowledge of AI and machine learning concepts and lifecycle (use case intake, development, deployment, monitoring)
Understanding of healthcare regulatory, privacy, and data governance requirements (e.g., HIPAA)
High attention to detail with strong organizational, documentation, and follow‑through capabilities
Excellent written and verbal communication skills, including executive‑level presentations.

Nice To Haves

Experience with Epic

Responsibilities

Lead, coordinate, and facilitate multiple AI governance bodies, steering committees, and councils
Prepare agendas, materials, and decision frameworks to support effective review and approval of AI initiatives
Support executive decision‑making through concise reporting and recommendations
Manage the intake, assessment, and prioritization of proposed AI use cases and solutions
Maintain visibility into approved, in‑flight, deferred, and rejected AI initiatives
Partner with physicians, nurses, pharmacists, and clinical leaders to identify use cases and define clinical value, safety criteria, and success metrics
Collaborate with business owners to define AI program goals, KPIs, and value realization metrics
Translate complex technical concepts into clear, actionable information for non‑technical stakeholders
Provide executive reporting on program status, ROI, risk, and outcomes
Partner with risk, compliance, and legal teams to ensure AI solutions meet organizational policies, patient consent and regulatory expectations
Enable operational adoption through change management and stakeholder engagement