AI Product Specialist

University of Miami•Miami, FL

About The Position

The AI Product Specialist is a senior functional and technical subject matter expert who supports, optimizes, and expands enterprise artificial intelligence applications. The role partners with business stakeholders and technical teams to analyze needs, design and implement AI-enabled solutions, and improve organizational workflows. The specialist leads complex implementations and enterprise-wide initiatives, maintains application configurations and operational standards, and provides technical guidance to less-experienced staff. The position embeds with assigned departments to understand workflows, identify pain points and manual workarounds, and establish baseline measures. It documents current- and future-state processes, requirements, systems, data flows, and dependencies, then recommends process changes, system improvements, automation, or AI solutions in partnership with departmental leaders and technical teams. The specialist coordinates delivery, stakeholder alignment, testing, approvals, training, adoption, ongoing support, and measurement of results. The University of Miami Information Technology & Systems Department is hiring for a full-time staff position. The University offers competitive salaries and a comprehensive benefits package. UHealth is an academic medical center serving South Florida, Latin America, and the Caribbean.

Requirements

Bachelor’s degree in a relevant field.
Minimum 3 years of relevant experience.
Skill in collecting, organizing, and analyzing data.
Ability to recognize, analyze, and solve a variety of problems and exercise sound judgment in critical decisions.
Ability to conduct discovery through observation, interviews, and workshops; map workflows; and translate findings into clear, testable requirements.
Ability to coordinate cross-functional delivery, support prioritization, and communicate with front-line staff, departmental leaders, and technical teams.
Working understanding of data, enterprise applications, APIs, and integrations sufficient to collaborate with technical specialists.
Ability to coordinate user acceptance testing, deliver end-user training, support adoption, and measure operational outcomes.
Sound judgment in handling sensitive data and evaluating healthcare workflows and responsible uses of AI and automation, with appropriate escalation to designated owners.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Nice To Haves

Relevant experience in business analysis, technology implementation, project delivery, or related work involving direct collaboration with end users and technical teams.
Experience in a health system or academic medical center.
Familiarity with Epic, Workday, or comparable enterprise applications.
Experience with AI or workflow automation initiatives.
Basic SQL or Python skills for retrieving and validating data, where relevant to assigned initiatives.
Relevant certification in project management, agile delivery, process improvement, or change management, such as PMP, CAPM, Certified ScrumMaster, Lean Six Sigma Green Belt, or Prosci Change Management.

Responsibilities

Serve as the senior functional and technical subject matter expert for assigned enterprise artificial intelligence applications.
Configure, maintain, and optimize application settings, functionality, workflows, and operational controls.
Evaluate application features and emerging artificial intelligence capabilities and coordinate implementation activities.
Monitor application performance, usage, adoption, and operational effectiveness to identify improvement opportunities.
Troubleshoot complex application issues and coordinate resolution with technical teams, vendors, and stakeholders.
Partner with business stakeholders to assess AI use cases and opportunities to improve productivity, quality, and operational efficiency.
Lead requirements-gathering sessions and workflow analyses; translate business needs into functional specifications, user stories, and solution requirements.
Design, test, implement, and improve AI-enabled solutions, standardized prompts, templates, and workflows.
Document current- and future-state workflows, business rules, configurations, technical standards, procedures, data flows, integrations, and operational dependencies.
Lead testing, validation, user acceptance, implementation, and ongoing support for new functionality and enhancements.
Collaborate with information technology, cybersecurity, privacy, compliance, legal, data governance, and other stakeholders to support responsible and compliant AI use and obtain required reviews and approvals.
Develop and deliver user training, communications, quick-reference materials, procedures, and enablement resources; support adoption and transition to ongoing support.
Lead complex implementations, functional enhancements, and enterprise-wide initiatives, maintaining scope, milestones, dependencies, risks, decisions, and status; escalate barriers and proposed scope changes as appropriate.
Serve as the primary liaison between departmental users and technical teams; validate requirements, demonstrate proposed solutions, incorporate feedback, and align stakeholders on priorities and outcomes.
Measure adoption and operational results against agreed baselines and success criteria; identify improvements, maintain enhancement backlogs with appropriate owners, and capture reusable practices.
Provide technical guidance, coaching, and training to less-experienced analysts and help resolve complex functional and application matters.
Adhere to University and unit-level policies and procedures and safeguard University assets.
Perform additional duties or responsibilities as necessary.