AI Product Operations Lead

Honeywell•Atlanta, GA

22h•Hybrid

About The Position

The AI Product Operations Lead will lead AI co-creation for Forge-for-Utilities (FFU), working directly with utility customers, Product, Engineering, forward-deployed teams, and strategic AI partners to identify, validate, and scale high-value agentic capabilities. The role owns the customer co-creation program, forward-deployed engineering strategy, rapid AI validation, agentic capability leadership, strategic AI partnerships, and translating data-and-agent capabilities into product marketing and sales enablement materials. It partners on product priorities, platform direction, architecture, delivery resourcing, customer commitments, and business development, but does not own the FFU product portfolio, product roadmaps, monetization, Product Manager reporting lines, or Engineering line management. The position reports directly to the Senior Director, Business Segment and is based in Atlanta, Georgia, on a hybrid work schedule. For the first 90 days, new hires must be prepared to work onsite Monday through Friday. Honeywell’s Industrial Automation business unit provides automation control, instrumentation, services, and software analytics to help industrial customers improve productivity, safety, and reliability. Honeywell describes its global business as serving building, industrial, and process sectors, with more than 50,000 employees and a focus on helping the industrial sector transition from automation to autonomy.

Requirements

At least 5 years of work experience in Product Operations.
Applied experience with agentic workflows, prototyping, evaluations, observability, orchestration, context, memory, and tools.
Experience deploying or leading technical professionals in customer environments and creating accountability across delivery teams.
An engineering or equivalent technical background, with judgment to influence product, platform, data, and architecture decisions.
Strong understanding of customer value, adoption, business outcomes, and enterprise software economics.
Experience working with major technology, cloud, model, or compute partners.
Ability to use prototypes, decisions, and customer evidence to create momentum.
Comfort moving between executive discussions, user workflows, and engineering sessions.
Ability to understand AI and platform tradeoffs while keeping adoption and customer value in view.
Ability to identify gaps early, propose options, and create accountability for outcomes.
Builder mindset, high ownership, clear judgment, direct communication, and comfort working in ambiguity.

Nice To Haves

Experience with industrial AI, IoT, cloud SaaS, digital twins, energy, buildings, utilities, or another asset-intensive domain.
Formal education or certification in AI, Product Innovation, or Engineering.
Experience leading technical and customer-facing teams across multiple regions and cultures.
Fluency in English, Spanish, Italian, and French to support customers and teams in North America and EMEA in local languages.

Responsibilities

Work directly with utility customers to understand critical workflows, identify high-value AI opportunities, and validate solutions through functional prototypes and rapid iteration.
Partner with HCE and SME Engineering to define the forward-deployed engineering strategy, talent profile, deployment model, and customer-facing standard connecting customer problems with scalable product capabilities.
Ensure engineering teams, in collaboration with customers, product managers, and strategic AI partners, deliver software and agentic capabilities that meet or exceed customer expectations and usage targets and can be monetized by Honeywell.
Assess developments across models, agents, tools, evaluations, and the Forge agentic platform, and translate them into practical opportunities for the program.
Partner with Google and NVIDIA to bring current AI capabilities, expertise, and joint support into customer co-creation.
Build defensibility through a common ontology, reusable skills, memory, evaluation sets, golden deliverables, and learning loops that improve capabilities across customers.
Translate AI capability and defensibility into external-facing product marketing in collaboration with Forge business development and Marketing teams.

Benefits

Competitive salary.
Employer-subsidized medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Short-term and long-term disability coverage.
401(k) match.
Flexible Spending Accounts.
Health Savings Accounts.
Employee Assistance Program.
Educational Assistance.
Parental Leave.
Paid Time Off for vacation, personal business, sick time, and parental leave.
12 paid holidays.
Leading-edge work and the opportunity to develop solutions alongside dedicated experts.