(Associate/Senior) AI Product Manager/Owner, Salesforce, United States - BCG X

Boston Consulting Group • Boston, MA

1d • $139,500 - $200,000 • Onsite

About The Position

BCG X is seeking an Associate/Senior level Product Owner familiar with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and/or Revenue Cloud. The role involves delivering solutions for B2B Sales, including Campaign to Cash and Sales Enablement, Sales Automation, and Customer Success using relevant Sales Technologies. The ideal candidate will also have experience with BI, Analytic & Recommendation Technologies, understanding of core B2B Sales Models and Digital Engagement Channels, and the ability to engage with and drive consensus among business and IT stakeholders. BCG X is a diverse team of over 3,000 tech experts focused on making a difference by tackling complex societal challenges and creating innovative solutions.

Requirements

• 2 - 6 years of professional experience in industry, consulting, or a relevant functional role.
• Experience with Salesforce as well as other GTM tools like Marketo, Eloqua, or similar platforms.
• Expert knowledge of CRM adjacent tools like 3rd party applications, managed packages, and expert in navigating PPT and Excel.
• Proven ability to evaluate business and technical trade-offs (effort vs. value), resolve conflicts, and make critical choices on functionality, user experience, and technical implementation to maximize value and meet business objectives.
• Experience collaborating with cross-functional stakeholders to establish a clear vision and strategy for the CRM modernization project and to collect and prioritize requirements.
• Experience defining business goals, user needs, and market demands to define a product’s direction.
• Experience collaborating with development teams, serving as the primary point of contact between business stakeholders and the technical teams.
• A passion for B2B sales, marketing, service, driving customer adoption, bringing products to market, and scaling digital products and services.
• Understanding of business outcomes and associated KPIs that will be impacted by product features in order to contribute to overall program value case.
• Ability to think strategically and creatively: analyze, synthesize, recommend and take actions.
• Previous sales, marketing, or service delivery experience focused on user acquisition, retention and other growth levers proliferating B2B facing digital products and services.
• Expert communication, presentation, and material preparation skills required.
• Must live within a reasonable commuting distance of your home office.
• Must be in the office as directed.
• Degree programs (including part-time) must be completed before starting at BCG.

Nice To Haves

• Previous experience at a professional consulting company highly desired.

Responsibilities

• Be the authority within a multi-disciplinary team to determine the optimal strategy to identify highest value use cases to unlock GTM across Marketing, Sales, and Service.
• Lead roadmap creation, strategy, execution, and optimization for clients around digital transformation with SFDC as a platform.
• Own multi-channel growth strategy based on marketing, sales, pricing, and digital self-service.
• Define, execute, analyze, and optimize sophisticated Salesforce technical use case focused on pilot to scale mapping to quantitative impact.
• Collaborate with X and core leadership to drive execution and implementation of identified use cases and roadmap.
• Be value oriented by defining and validating core KPIs that will be achieved through execution of the SFDC strategy and roadmap such as customer acquisition, retention, share of wallet, win rate, ROI etc. to drive the business.
• Build on BCG’s differentiation by building truly unique capabilities around media, technology, customer journey, and Growth operating models.
• Be agile and iterative in your approach, and relentless in your search for the next unexploited growth opportunity.

Benefits

• Zero-dollar ($0) health insurance premiums for BCG employees, spouses, and children.
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs.
• Dental coverage, including up to $5,000 in orthodontia benefits.
• Vision insurance with coverage for both glasses and contact lenses annually.
• Reimbursement for gym memberships and other fitness activities.
• Fully vested Profit-Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan.
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement.
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month).
• Paid sick time on an as needed basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed